Kalepa · 3 days ago
Client Success Manager (USA)
New York, NY
Full-time
Hybrid
Senior Level
$135K/yr - $170K/yr
5+ years expKalepa is an AI Underwriting Platform transforming the commercial insurance industry. The Client Success Manager will be responsible for managing client partnerships, ensuring satisfaction, and driving retention and revenue expansion through Kalepa's SaaS platform.
Artificial Intelligence (AI)Big DataCommercial InsuranceInsuranceInsurTechSoftwareTechnical Support
Responsibilities
Master Kalepa's SaaS platform
Own end-to-end deployment and configuration of Kalepa's SaaS platform from kickoff through go-live
Build trusted relationships with client stakeholders across technical, operational, and executive teams
Prepare and deliver presentations to C-level executives
Plan, execute, and lead client user training
Leverage large datasets to analyze the impact on client KPIs
Coordinate with Kalepa's Product team to support our product's growth via issue identification, remediation tracking, and enhancement drafting
Qualification
Required
5+ years of client-facing enterprise SaaS, growth, consulting, sales engineering, or technical sales experience
Strong analytical and technical foundation, commercially oriented and data-driven
Excited about bringing a world-class solution to clients to rapidly grow ARR
Ability to build trusted relationships with client stakeholders across technical, operational, and executive teams
Ability to prepare and deliver presentations to C-level executives
Ability to plan, execute, and lead client user training
Ability to leverage large datasets to analyze the impact on client KPIs
Ability to coordinate with Kalepa's Product team to support product growth via issue identification, remediation tracking, and enhancement drafting
Love to hustle: finding ways to get things done, destroying obstacles, and never taking no for an answer
Understand client problems and needs in detail and always look for better ways to address them
Value open, frank, and respectful communication
Preferred
InsurTech or FinTech experience
Experience at a venture-backed startup during a period of hypergrowth
Benefits
Significant equity options package.
401(k) plan with employer match (regardless of employee contribution)
Excellent benefits: 100% covered medical, 100% covered vision and dental for individuals and families, and others
20 days of PTO a year
Global team offsites (2021 - Playa del Carmen, 2022 - Rome, 2023 - Buenos Aires, 2024 - Lisbon, 2025 - Cartagena)
Healthy living/gym stipend.
Mobile phone bill stipend.
Continuing education credits.
Company
Kalepa
Kalepa is a commercial insurance company that provides an AI-powered underwriting workbench for insurers.
11-50 employees
H1B Sponsorship
Kalepa has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2022 (1)
2020 (1)
Funding
Current Stage
Early StageTotal Funding
$14MKey Investors
Inspired Capital PartnersIA Ventures
2021-09-03Series A· $14M
2018-10-01Seed
Leadership Team
Paul Monasterio
CEO and Co-Founder
Daniel Hillman
COO and Co-Founder
Recent News
FF News | Fintech Finance
2025-11-19
Beinsure - Insurance, Reinsurance, InsurTech Insights
2025-10-29
2025-10-21
Company data provided by crunchbase