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Variety Care · 14 hours ago

Lead, EPIC Support Analyst Team (67918)

Oklahoma City, OK

Full-time

Onsite

Mid, Senior Level

3+ years exp

Variety Care is seeking a Lead EPIC Support Analyst to oversee the EPIC Support Analyst team and act as a backup for the department manager. The role involves training team members, maintaining knowledge of EPIC systems, and supporting departmental goals through effective communication and coordination of training sessions.

Health CareMedicalNon Profit

Responsibilities

Acts as a backup for the department manager in their absence, including approving payroll

Responsible for training team members, as needed, at the direction of the department manager

Serves as mentor for the EPIC Support Analyst team

Supports the department manager in communicating goals and targets for the department

Supports the department manager in meeting department goals and targets

Maintains updated and ongoing knowledge in designated EPIC areas

Plans, coordinates, facilitates, and evaluates learning sessions/trainings for members in collaboration with project partners including curriculum design, agenda setting, and trainer identification

Designs, develops, and maintains EPIC program content and materials

Supports planning and coordination of the EPIC program and its activities

Serves as a partner and coach, identifying new ways to support staff members

Consults with other staff members to create and implement EPIC structure in their health center

Observes, evaluates, and develops support plans for individual members as needed

Delivers training via multiple modalities, including in-person onsite consultations, one-on-one, group setting, virtually and by phone

Responsible for creating, developing, and maintaining the course curricula, associated training materials, the design, build, and testing of training environments for the Epic application

Develops a strong understanding of the Epic application(s)

Instructs classes in formal instructor-led training sessions

Provides individualized support and hands-on training to learners as requested

Offers workflow support to members and staff

Provides support for other applications used within the business unit

Understands User requirements

Creates end user tip sheets as identified by users

Coordinates all testing phases of associated applications during implements, fixes, and upgrades

Develops strong relationships with end user communities, customers, and business partners

Utilizes best practices for use withing the organization

Serves as a resource for members on key content areas - connecting members with the tools and resources they need to reach health center goals

Builds strong relationships with core customer base (nurses, physicians, revenue cycle, health information management, core team members, etc.)

Reviews and maintains Error Workqueues and InBasket Errors

Assists in the coordination of member consultations, including planning meeting logistics, communicating with members, preparing content for meetings, and coordinating follow-up

Assists in development of evaluation methods to assess program strengths and identify areas of improvement

Ensures goals are met in areas including customer satisfaction, safety, quality, and team member performance

Implements and manages changes and interventions to ensure program goals are achieved

Supports program growth and development

Supports Variety Care’s accreditation as a Patient Centered Medical Home and our commitment to provide care to all Variety patients that is Safe, Effective, Patient Centered, Timely, Efficient, and Equitable. Provide leadership and work with all staff to achieve the goals of the “Triple Aim” of healthcare reform—to improve the experience of care, improve health outcomes, and decrease healthcare costs

Embodies the strength of personal character. Places value on being an open and honest communicator who displays high moral and ethical conduct, integrity, adaptability, and sound judgment. Must be a leader in the department and community. Result-oriented problem solver who is responsible and accountable

Performs other duties as assigned

Qualification

Epic experienceEPIC CertificationWorkflow knowledgeHealth center operationsVerbal communicationWritten communicationTime-managementOrganizational skillsTeamwork