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Jack Link's Protein Snacks · 14 hours ago

Customer Service Representative (Supply Chain)

Underwood, IA

Full-time

Onsite

Entry Level

$21/hr - $29/hr

3+ years exp

Jack Link's Protein Snacks is looking for a Customer Service Representative to join their Underwood, IA team. In this role, you will manage order flows, provide professional customer service, and serve as a liaison between internal and external business partners to enhance customer satisfaction.

Consumer Goods

Hiring Manager

Lisa Shockley

Responsibilities

Manage the daily flow of orders through the supply chain within your area of responsibility

Provide professional customer service by diagnosing and resolving customer problems or inquiries via email, phone or other correspondence

Serve as a liaison between internal and external business partners to provide our customers with world class customer service

Support adherence to company policies through education, guidance and persistence

Responsible to achieve business metrics (Fill Rate, On Time Delivery, Customer Experience, etc to drive a high level of customer satisfaction

Correspond with consumers who have encountered a problem with a product or service offering and resolve the issue in a timely manner

Document consumer inquiries into a web-based platform to transcribe interactions which will provide internal business partners the data needed to make strategic decisions

Develop a thorough working knowledge of various brands, products and services