Apply on Employer Site

JLG Industries · 2 days ago

Technical Support Specialist - Aerial Equipment

McConnellsburg, PA

Full-time

Onsite

Mid Level

$58K/yr - $90K/yr

3+ years exp

JLG Industries, an Oshkosh Company, is committed to providing innovative solutions in the access market. The Technical Support Specialist will assist internal and external customers with technical issues related to aerial equipment, ensuring effective communication and support to enhance customer satisfaction.

Manufacturing

Responsibilities

Troubleshoot the root cause of technical issues on various product equipment and identify the necessary actions to resolve issues

Maintain a professional working relationship with customers and departments necessary to support the customer through continuous communication

Participate in New Product Development (NPD) teams as a service representative and engineering change notice review

Communicate all service related documentation such as service field bulletins, information notices, and product updates to internal and external customers and other technical support team members

Review current processes that involve documentation and work performance, segment programs and systems that pertain to troubleshooting and diagnosing

Collaborate in continuous training efforts, both internally and externally, to maintain and increase proficiency on various products

Coordinate and schedule team meetings to review department communications, policies, and procedures as needed