Mastech Digital · 1 day ago
Network Operations Center Technician
Canonsburg, PA
Contract
Onsite
Mid Level
3+ years expMastech Digital is seeking a Network Operations Center Technician to serve as primary support for Small Cell Operations. The role involves managing internal and customer devices, analyzing alarms, and restoring service while engaging with field operations and Tier 2 support as needed.
Information Technology
Hiring Manager
Simran Walia
Responsibilities
Serve as primary support for Small Cell Operations by managing internal and customer devices, performing analysis of alarms, and taking steps to restore service
Engage field operations and Tier 2 support for network equipment issues as needed
Respond to client requests and notify clients of network problems and business impacts
Review planned and unplanned changes to network infrastructure
Surveil and monitor the DAS & Small Cell networks by using provided systems and tools to remotely access complex equipment and resolve alarms on these networks
Use provided tools to localize network problems to host or remote equipment
Recognize correlation of multiple alarm conditions or tickets to identify root cause and possible resolution
Provide and monitor internal communication with Fiber NOC on alarm status and resolutions
Provide and monitor external communication with customers of the SCN NOC on alarm statuses and providing updates on escalations
Interface with field personnel to verify repairs, testing of alarm systems and documenting resolutions
Basic configuration & troubleshooting of DAS network alarms
Provide first contact for large scale outages and provide feedback on outages for customers, contractors, technicians, and other involved employees
Maintain a working knowledge of all products, processes, and systems associated with the various systems utilized in the SCN NOC
Qualification
Required
Serve as primary support for Small Cell Operations by managing internal and customer devices, performing analysis of alarms, and taking steps to restore service
Engage field operations and Tier 2 support for network equipment issues as needed
Respond to client requests and notify clients of network problems and business impacts
Review planned and unplanned changes to network infrastructure
Surveil and monitor the DAS & Small Cell networks by using provided systems and tools to remotely access complex equipment and resolve alarms on these networks
Use provided tools to localize network problems to host or remote equipment
Recognize correlation of multiple alarm conditions or tickets to identify root cause and possible resolution
Provide and monitor internal communication with Fiber NOC on alarm status and resolutions
Provide and monitor external communication with customers of the SCN NOC on alarm statuses and providing updates on escalations
Interface with field personnel to verify repairs, testing of alarm systems and documenting resolutions
Basic configuration & troubleshooting of DAS network alarms
Provide first contact for large scale outages and provide feedback on outages for customers, contractors, technicians, and other involved employees
Maintain a working knowledge of all products, processes, and systems associated with the various systems utilized in the SCN NOC
Associates degree or equivalent technical training in electronics or IT
Three (3) to Five (5) years of customer service and/or service dispatch experience
Preferred
Telecommunication and wireless experience preferred
Company
Mastech Digital
Mastech Digital provides IT associates in digital and mainstream technologies, Digital Transformation Services around Salesforce.com and SAP
1001-5000 employees
H1B Sponsorship
Mastech Digital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (399)
2024 (496)
2023 (540)
2022 (947)
2021 (681)
2020 (751)
Funding
Current Stage
Public CompanyTotal Funding
unknown2008-09-26IPO
Leadership Team
Ashok Trivedi
Co-Founder & Co-Chairman
Recent News
2025-11-13
2025-11-03
2025-08-13
Company data provided by crunchbase