MITER Brands · 3 days ago
Window and Door Field Service Tech II
Tampa, FL
Full-time
Onsite
Entry, Mid Level
$21/hr - $25/hr
2+ years expMITER Brands is a leading manufacturer in the window and door industry, dedicated to quality and customer satisfaction. They are seeking a Field Service Technician II to diagnose service issues, perform repairs, and maintain service quality while ensuring customer satisfaction.
Building MaterialWholesale
Responsibilities
Communicate courteously with co-workers and customers at job sites or residences
Schedule service calls based on urgency and availability
Order necessary parts and reschedule appointments if parts are unavailable
Troubleshoot product issues and implement corrective actions
Assist in training and mentoring junior technicians
Safely operate hand and power tools
Document service calls using mobile devices (iPad, Surface, etc.)
Submit service completion details using company software
Maintain service vehicle cleanliness and functionality
Manage inventory of parts and supplies in warehouse and vehicle
Inspect incoming parts for quality; reject and reorder as needed
Collaborate with other technicians on multi-tech projects
Ensure job sites are left clean and in original condition
Provide feedback to Field Service and Manufacturing teams
Notify distributors of installation-related issues when applicable
Qualification
Required
High School Diploma or GED required
Strong knowledge of PGT products and warranties
Two to three years of experience in manufacturing or window/door repair
Proficient with Microsoft Outlook, Word, Excel, and Windows
Comfortable using iPads and mobile devices for documentation
Ability to work independently and in a team setting
Clean driving record per PGT's safe driving policy
Excellent knowledge of hand and power tool safety
Self-starter with high motivation
Communicate effectively and courteously with customers, builders, and co-workers
Ability to read and comprehend instructions and memos
Ability to write clear correspondence
Comfortable presenting information in small group settings
Diagnose repair issues and develop corrective action plans
Recognize potential liability situations and escalate appropriately
Notify appropriate personnel for guidance in complex case
Valid Class D Driver's License
Aerial Lift Qualified (or ability to become qualified within 6 months)
Preferred
Field Service experience preferred
Bilingual in English and Spanish is a plus (especially in high Spanish-speaking areas)
Benefits
Three comprehensive Medical plan options
Prescription
Dental
Vision
Company Paid Life Insurance
Voluntary Life Insurance
Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
Company-paid Short-Term Disability
Company-paid Long-Term Disability
Paid time off (PTO) and paid Holidays
401k retirement plan with company match
Employee Assistance Program
Teladoc
Legal Insurance
Identity Theft Protection
Pet Insurance
Team Member Discount Program
Tuition Reimbursement
Yearly Wellness Clinic
Company
MITER Brands
MITRE Brands is a market leader in the windows and doors business.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$700M2024-03-20Debt Financing· $700M
Leadership Team
Joe Person
Chief Financial Officer
Vinod Nair
Chief Information Officer and Senior Vice President
Recent News
2025-11-23
2025-09-17
Company data provided by crunchbase