Comcast · 7 hours ago
Senior Product Manager, Xfinity Mobile
PA - Philadelphia, 1800 Arch St
Full-time
Onsite
Mid, Senior Level
3+ years expComcast is a Fortune 30 global media and technology company seeking a highly motivated Senior Product Manager to lead innovative product strategies for their Xfinity Mobile product. This role focuses on enhancing customer experience and reducing churn through effective product management and cross-functional collaboration.
InternetTelecommunicationsTVVideoWeb Hosting
Responsibilities
Develop and execute an XM-centric product strategy: Craft a comprehensive strategy and roadmap focused on enhancing the XM experience within the app, ensuring alignment with Comcast's goals and the needs of our XM customers
Champion the user journey: Design and optimize XM experiences that resonate with users, ensuring that every touchpoint reflects our commitment to seamless, user-centric interactions
Act as a product owner in agile teams: Lead the scrum team with a focus on delivering XM-related features. Write clear user stories and acceptance criteria that drive development, ensuring alignment with the overall XM experience vision
Collaborate across teams: Work closely with engineering, design, program management, and other key stakeholders across the organization to ensure timely, high-quality delivery of XM enhancements that meet both internal and external expectations. This requires strong cross-functional collaboration and stakeholder management skills
Ensure XM quality and reliability: Maintain a relentless focus on XM quality, addressing user needs effectively while driving continuous improvement and innovation within the XM experience
Drive customer engagement: Develop strategies to increase awareness, adoption, and creation of identity, fostering deeper user engagement and loyalty
Measure and optimize: Define, track, and analyze key XM metrics to measure impact and success. Use these insights to inform ongoing enhancements and ensure the XM experience consistently exceeds customer expectations
Qualification
Required
3+ years of experience in Product Management
Bachelor's Degree or equivalent business experience
Strong analytical abilities to use data-driven insights for optimizing service experiences and addressing user needs
Excellent communication skills to articulate complex value propositions clearly and effectively to both technical and non-technical stakeholders
Proven experience in managing service-related features, ensuring a user-centric approach to service interactions and value articulation
Experience with app-based troubleshooting and support features to assist users with service-related issues
Ability to collaborate cross-functionally with design and engineering partners
Ability to negotiate constraints, guidelines, and business rules without sacrificing customer needs
Ability to measure the impact and success of new features using data
Preferred
Experience in Services
A product pro who excels at identifying customer needs and translating them into experience requirements
Action- and execution-oriented with the ability to adapt to changing landscapes
A relationship builder who values listening and fostering collaboration
A customer-centric, data-driven strategist who digs into data and user research
Experience in a blend of design and/or engineering
Benefits
An array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Company
Comcast
Comcast is a media and technology company that provides broadband internet, mobile services, and entertainment platforms. It is a sub-organization of SkyShowtime.
10001+ employees
H1B Sponsorship
Comcast has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (705)
2024 (561)
2023 (624)
2022 (750)
2021 (588)
2020 (583)
Funding
Current Stage
Public CompanyTotal Funding
$4.92BKey Investors
California Public Utilities CommissionMassachussetts Broadband InstituteMaine Connectivity Authority
2025-11-13Grant· $3.2M
2024-07-02Grant· $2.69M
2023-04-24Grant· $0.28M
Leadership Team
Neil Smit
President and Chief Executive Officer
Candy Lawson
SVP, Chief Compliance Officer and Senior Deputy General Counsel
Recent News
Fierce Network
2026-01-11
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2026-01-07
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