Apply on Employer Site

Mountain Area Health Education Center - MAHEC · 1 month ago

IT Clinical Applications Analyst II - (Enka/Candler, NC)

Westridge - Asheville

Full-time

Onsite

Mid Level

$64K/yr - $64K/yr

4+ years exp

Mountain Area Health Education Center (MAHEC) is seeking a Clinical Applications Analyst II to support their IT-Clinical Informatics team. This role involves maximizing the effective use of clinical applications related to patient care, collaborating with various teams, and providing training and support for clinical workflows.

Health CareHospitalMedical

No H1B

Responsibilities

Coordinates with the Clinical Informatics team to maximize effectiveness and efficiency of the EHR system configurations

Subject matter expert in clinical applications – coordinates resolution of issues related to EHR and other clinical applications. Tracks issues and works directly with vendors to resolve issues

Serves as a liaison between users, the health applications, IT, and leadership teams to ensure a smooth workflow where needed

Assists staff with customizations to clinical applications, such as templates, with a focus on a design methodology to simplify data entry and extraction

Work collaboratively with IT Service Desk staff on clinical application support issues, system implementation, maintenance, service updates, and work scheduling

Develop, publish, and implement training modules and materials for new, existing and upgraded clinical applications, including all education materials, training schedules, exercises, and competency evaluations

May deploy development of quick tips, mini programs, web references, etc., which continuously expand the knowledge of clinical application workflows and efficiently integrate them into patient care processes

Create and administer training event feedback. Analyze results, make recommendations for training improvement, and integrate changes in curriculum and/or courses, taking into account varying degrees of computer literacy

Coordinates appropriate level of instructions and competence/ evaluations required for each end user

Gain an in-depth knowledge of clinical applications, operational workflows, and data analysis to maximize clinical applications to complement and improve workflows

Assist in the development of policies and procedures for the use of clinical applications and support end user accountability to those policies and procedures

Incorporate change management principles to facilitate workflow and business process changes, ensuring the success, standardization, and optimization of clinical applications

Provides end-user just in time support and education reinforcement. Provides in-person, phone, and remote application support

Actively solicits feedback to inquire of any issues, seek input for change, and observe workflows

Acts as a liaison between IT, Operations, Quality and end users

Ensure that clinical applications are used in a way to maintain patient confidentiality and privacy, in accordance with HIPAA and all other applicable regulatory agency requirements

Work directly with application vendors to ensure recommended workflows, materials, tools, etc. are used in training curriculum

Qualification

Electronic Health RecordsClinical Applications SupportRelational DatabasesAllscripts Pro EHRWindows Operating SystemOrganizational ValuesCommunication SkillsProblem SolvingInterpersonal SkillsDecision Making

Required

Bachelor's degree and 4-7 years of experience supporting Electronic Health Records

Knowledge and experience with relational databases, their structure, and concepts of how data is stored and retrieved required

Must have a working knowledge of current Windows version operating system environment and how files are managed

Strong facilitation skills required, as related to leading EHR-related meetings with business office staff, managers, clinical staff, and faculty physicians

Excellent oral and written communication skills required

Must demonstrate a high level of attention to detail

Must demonstrate discretion in dealing with confidential medical, fiscal, and personnel information, as is appropriate to position

Must have knowledge and experience working with an EHR and practice management systems and their integration into a clinical practice setting

Ability to work independently, initiate, and complete tasks with minimal supervision required

Must demonstrate appropriate service orientation in all interactions

Strong critical thinking and problem-solving skills required

Ability to appropriately and professionally handle multiple, competing priorities required