Fortell · 7 hours ago
Senior Salesforce Architect
NYC Metro Area
Full-time
Onsite
Senior LevelFortell is building breakthrough AI-powered hearing technology that redefines how people experience sound and connect with the world. They are seeking a Senior Salesforce Architect to own the architecture, implementation, and technical governance of their Salesforce ecosystem, driving cross-company alignment and ensuring scalable infrastructure. This role involves designing Salesforce architecture and collaborating with teams to deliver high-quality solutions.
Medical Device
Responsibilities
Design and build Salesforce architecture, data models, and integrations that support Fortell’s hardware, service, and customer-support workflows
Develop and maintain core Service Cloud capabilities—including omni-channel routing, case workflows, knowledge, automations, and monitoring dashboards
Implement secure, compliant system controls, role hierarchies, permission sets, audit tools, and HIPAA-aligned best practices
Set up and manage environments, CI/CD pipelines, automated tests, and deployment processes that enable reliable, fast release cycles
Troubleshoot and optimize performance, data quality, automation behavior, and cross-system integrations to ensure system reliability
Collaborate directly with cross-functional teams and vendors to translate requirements into working configurations, integrations, and scalable solutions—surfacing risks and ensuring high-quality delivery
Document and train teams on new features, workflows, and operational processes to ensure smooth adoption and ongoing support
Qualification
Required
Deep expertise across Salesforce Core, Service Cloud, and CPQ, including omni-channel, case routing, order flows, digital engagement, and advanced automation
Extensive experience architecting, implementing and scaling Salesforce CRM systems in high-growth or highly regulated environments
A demonstrated ability to operate independently, make forward-looking architectural decisions, and confidently challenge incorrect direction
Exceptional communication skills, particularly when bridging complex technical decisions with operational and business stakeholders
A leadership mindset — you enjoy owning strategic systems end-to-end and driving outcomes that move the business forward
Preferred
Experience designing Salesforce architectures for complex hardware-enabled, or customer-support-intensive products
Background building scalable, compliant systems in healthcare, digital health, or other regulated industries
Experience driving company-wide tooling strategies and architecting integrations between Salesforce and engineering, analytics, or customer support platforms
Company
Fortell
Fortell is designing better hearing aids for life as it’s meant to be heard.
Founded in 2021
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase