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CyrusOne · 4 days ago

Training Content Creator

United States

Full-time

Remote

Mid, Senior Level

$105K/yr - $135K/yr

5+ years exp

CyrusOne is seeking a passionate and innovative Training Program Content Creator to enhance their operational training and enablement strategy. The role involves creating effective training content and collaborating with various teams to ensure high-quality customer support through training programs.

Data CenterInformation ServicesInformation TechnologyWeb Hosting

Responsibilities

Bring your expertise, problem solving skills, and creativity to add value to our team

Unify distributed efforts and own the plan to deliver quality outcomes for our internal customers via e-learning and instructor-led training creation

Work across a variety of teams with various functions to ensure we continue providing best-in-class customer experience as new services and features are launched with training programs that enable high quality customer support

Achieve metrics and KPIs that measure success of strategic initiatives and programs and report on their progress

Improve the learner’s experience with our training and enablement offerings

Promote regional approaches where applicable

Attend program related meetings, coordinate with team leaders, and regularly report status to Training Team management

Work under tight program timelines

Qualification

Training content developmentProcess improvementData analysisE-learning authoringLearning management systemsCommunication skillsTeamworkOrganizational skillsProblem-solving skills

Required

High School diploma required

Proven track record for cultivating strong relationships with internal stakeholders, vendors, or customers

Demonstrated understanding of training creation, practices, and procedures

Experience owning program strategy, end to end delivery, and communicating results to leadership

5+ years of training content development experience

2+ years of driving process improvements experience

Experience using data and metrics to determine and drive improvements

Excellent communication skills, teamwork, organizational and problem-solving skills

Proficient with Microsoft Office Suite and e-learning authoring (Brainshark, Adobe Captivate, etc.) and learning management system (LMS) software (Workday, Moodle, etc.)