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Qualfon · 1 day ago

Property & Casualty Insurance Advocate

Highland Park, MI

Full-time

Onsite

New Grad, Entry Level

$23.50/hr - $23.50/hr

0+ years exp

Qualfon is hiring a Property & Casualty Insurance Advocate, who will be a trusted resource for members navigating their insurance needs. This service-focused role involves responding to inquiries and providing expert guidance on personal lines insurance products while working onsite in Highland Park.

Business DevelopmentOutsourcing

Responsibilities

Engage with members via phone, email, and other channels to assist with quotes, new policies, billing inquiries, underwriting questions, and policy changes

Build rapport and trust by asking thoughtful questions, understanding member needs, and offering accurate solutions to minimize transfers and escalations

Process insurance transactions such as endorsements, cancellations, and coverage updates while ensuring compliance with industry regulations and internal policies

Collaborate with insurance carriers and internal teams to resolve issues and provide timely, accurate information

Maintain required certifications and actively pursuing opportunities to grow product knowledge

Meet performance metrics related to service quality, responsiveness, and member satisfaction

Qualification

MI Property & Casualty licenseCustomer service experienceInsurance compliance knowledgeTechnical troubleshooting skillsMultitasking abilityTyping speedResearch skillsCommunication skills

Required

Must have a valid MI Property & Casualty license in hand

High School diploma or GED required; some college degree preferred

At least 6 months of customer service experience required (healthcare, retail, hospitality, food and service industry); some contact center experience is a plus

Strong written and verbal communication skills with a professional and empathetic tone

Ability to multitask across multiple applications while maintaining focus and accuracy

Must have an Active Property & Casualty or Personal Lines license

Typing speed of 20 WPM with 90% accuracy

Solid understanding of insurance compliance and regulatory standards

Strong research and internet skills; quick learner across various subjects and systems

Basic technical troubleshooting skills and comfort with digital tools