Apply on Employer Site

Ascendion · 6 hours ago

Help Desk Support Specialist

New York, NY

Full-time

Hybrid

New Grad, Entry Level

$40K/yr - $50K/yr

Ascendion is a full-service digital engineering solutions company, and they are seeking a Help Desk Support Specialist. The role involves providing onsite and remote technical support for end-users, troubleshooting hardware and software issues, and assisting in managing support calls and tickets.

Augmented RealityCloud ComputingConsultingSoftware Engineering

H1B Sponsor Likely

Hiring Manager

Mridul Chaudhary

Responsibilities

Provide onsite technical support at store locations using company-provided equipment

Deliver on-call remote support for end-user issues and incidents

Support a mixed environment of Windows PCs, Macs, and mobile devices

Handle approximately 16 support calls per day, resolving issues efficiently and professionally

Actively assist the Service Desk by answering intake calls and resolving tickets

Troubleshoot hardware, software, and connectivity issues with a strong focus on laptops

Escalate complex issues when required and document resolutions accurately

Qualification

Windows supportMacOS supportTroubleshooting skillsCustomer support skillsOnsite supportRemote supportFast-paced environment

Required

Experience supporting Windows and macOS environments

Strong troubleshooting and customer support skills

Ability to manage both onsite and remote support responsibilities

Comfortable handling a fast-paced support volume

Willingness to travel to store locations as needed

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Long-term disability insurance

Short-term disability insurance

5 personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State

10-15 days of paid vacation time

6 paid holidays and 1 floating holiday per calendar year

Ascendion Learning Management System

Company

Ascendion

Ascendion is a trusted ally for enterprise business and technology leaders engineering the digital future.

Founded in 2022

Basking Ridge, New Jersey, USA

10001+ employees

https://ascendion.com

H1B Sponsorship

Ascendion has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (172)

2024 (193)

2023 (93)