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Apexon · 13 hours ago

Help Desk Specialist

New Castle County, DE

Full-time

Hybrid

New Grad, Entry Level

Apexon is seeking a Help Desk Specialist to provide application-related support. The role involves resolving helpdesk tickets and assisting users with Microsoft custom-built applications.

Responsibilities

This is an application-related Helpdesk position and not a computer hardware, software, or networking-related help desk position

Candidates will be trained on Microsoft custom-built applications & will have to provide helpdesk support for these applications

Candidates will have to work through the helpdesk tickets assigned to them towards resolution by understanding the issue and working towards a resolution

Preferred candidates are those who have exposure to help desk tools, documentation, escalation process & troubleshooting. This position will also involve minimal testing

Qualification

Application Help Desk experienceCustomer service experienceProblem-solving skillsExposure to Microsoft productsCommunication skills

Required

Application Help Desk experience

Problem-solving & Analytical skills

Customer service experience

Excellent communication skills, written and verbal

Preferred

Exposure to Microsoft products like Word, Excel, etc

Preference will be given to local candidates

Company

Apexon

Glassdoor4.0

Apexon is a digital-first technology services firm, accelerating business transformation and delivering human-centric digital experiences.

Founded in 1996

Santa Clara, California, USA

5001-10000 employees

https://www.apexon.com/

H1B Sponsorship

Apexon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (117)

2024 (73)

2023 (83)

2022 (106)

2021 (99)

2020 (135)