Ultimate Staffing ยท 14 hours ago
Customer Service Rep - Richardson, TX
Dallas, TX
Full-time
Onsite
Entry Level
1+ years expUltimate Staffing is seeking a friendly, dependable, and customer-focused Customer Service Representative to join their team in Richardson, TX. In this role, you will serve as the primary point of contact for customers, providing timely and accurate information, resolving issues, and delivering a positive customer experience across phone, email, and chat channels.
EmploymentHuman ResourcesManufacturingStaffing Agency
Hiring Manager
Bri Jackman
Responsibilities
Respond to customer inquiries via phone, email, and online chat in a professional and courteous manner
Resolve customer issues efficiently while maintaining high satisfaction levels
Document customer interactions accurately in CRM or ticketing systems
Process orders, returns, account updates, or service requests as needed
Escalate complex issues to appropriate internal teams when necessary
Follow company policies, procedures, and service standards
Meet or exceed performance metrics related to quality, productivity, and customer satisfaction
Qualification
Required
High school diploma or GED required
1+ year of customer service experience
Strong verbal and written communication skills
Ability to multi-task and remain calm in fast-paced situations
Proficiency with Microsoft Office and basic computer systems
Reliable attendance and punctuality
Preferred
associate degree preferred
call center or office environment preferred
Company
Ultimate Staffing
Ultimate Staffing specializes in clerical, administrative, customer service, and manufacturing and production positions.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Lisa Marez
Partnership Director
Company data provided by crunchbase