Addison Group · 13 hours ago
Information Technology Support Analyst
Greater Houston
Full-time
Onsite
New Grad, Entry Level
$55K/yr - $60K/yrAddison Group is seeking a full-time IT Tier 1 Support Analyst. The role involves providing basic help desk support, troubleshooting software and hardware issues, and managing IT inventory and network security.
Information TechnologyRecruitingStaffing Agency
Hiring Manager
Meghan Cloninger
Responsibilities
Monitor ticketing system queue and reply to Tier 1 issues
Troubleshooting software and hardware issues to both remote and onsite personnel
Onboarding new users with new hardware and software
Follow Offboarding terminated procedures
Ensure IT Storage room is well organized
Ensure all IT equipment is tagged and, in the system
Responsible for equipment check-in, check-out (Projectors, Laptops)
Responsible for Anti-Virus software on client workstations
Patch management and network basics on troubleshooting
Refining images as new hardware/software is introduced
Maintaining software distribution
Writing up how-to’s
Upkeep of Conference room and end user phones/headsets
Assist clients in connecting to wireless and/or AV
Qualification
Required
Microsoft OS and Active Directory
Proficient with Microsoft Office software, including Word, Excel, and PowerPoint
Proficient with Microsoft Windows 11
Basic Understanding of Networking
Understand the basics of how AD works (domain structure/Users/Groups, etc.)
Understand how AD Security, and Group Policies work
Knowledge with setting security on folders/shares
Knowledge with networking basics (TCP/IP/DHCP/DNS)
Ability to read event logs
Knowledge with Windows Task Scheduler
Knowledge of Microsoft Teams and Teams Telephony
Knowledge of File and Print Services
Company
Addison Group
Addison Group specializes in filling company’s contract, contract-to-hire, or direct hire positions with professional candidates.
Founded in 1999
1001-5000 employees
H1B Sponsorship
Addison Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Odyssey Investment Partners
2022-01-04Acquired
2016-12-19Private Equity
Leadership Team
Thomas B. Moran
CEO
Recent News
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