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Premium Retail Services · 7 hours ago

Sr Client Solutions Manager

St Louis, MO

Full-time

Onsite

Mid, Senior Level

$73K/yr - $90K/yr

3+ years exp

Premium Retail Services is a company focused on delivering strategic client engagements in the Consumer Packaged Goods industry. The Senior Client Solutions Manager is responsible for managing complex initiatives and ensuring operational excellence while driving revenue growth and collaborating with various internal teams.

MarketingMedia and EntertainmentRetail

Hiring Manager

Amber Newsome

Responsibilities

Serve as the primary point of contact for assigned clients, building trusted, long term relationships

Lead client discussions to define project scope, objectives, timelines, service expectations, and success metrics

Manage client expectations throughout program execution, effectively addressing changes, risks, and escalations

Present program results, insights, and recommendations to clients and internal stakeholders

Oversee planning, coordination, and execution of client programs from initiation through completion

Translate client requirements into clear, actionable guidance for retail execution and field teams

Refine project frameworks, processes, and supporting documentation to ensure clarity, consistency, and operational efficiency

Monitor field execution feedback and operational performance, adjusting strategies as needed to optimize results

Develop, manage, and maintain program budgets and financial forecasts in alignment with client agreements and internal targets

Monitor financial performance, including spend pacing, forecast accuracy, scope changes, and variance analysis

Partner with Finance, Analytics, and Operations teams to support cost control, margin optimization, and financial reporting

Ensure accurate and timely billing and financial reconciliation for all client programs

Leverage reporting tools and analytics platforms to measure execution quality, performance against objectives, and return on investment

Collaborate with analytics partners to gather, analyze, and interpret program data

Translate data into clear, actionable insights for both internal and client facing audiences

Develop comprehensive post program recaps and documentation to support continuous improvement and knowledge sharing

Identify opportunities for revenue growth, program expansion, or execution optimization based on performance and financial analysis

Support the development and enhancement of internal systems, tools, and processes to improve scalability and effectiveness

Lead or contribute to special projects and strategic initiatives as assigned

Provide guidance, direction, and support to Client Solutions Managers, Coordinators, or support staff, as applicable

Foster strong collaboration across Business Operations, Finance, Analytics, and Field teams

Model company values and promote a culture of accountability, teamwork, and continuous improvement

Qualification

Client managementFinancial managementRetail execution modelsBudget ownershipPerformance managementConsultative problem solvingTeam leadershipCollaborationStrategic thinking