By Light Professional IT Services ยท 4 months ago
Voice Technician
Arlington, VA
Full-time
Onsite
Mid Level
3+ years expBy Light Professional IT Services LLC is a company that supports defense, civilian, and commercial IT customers worldwide. They are seeking a Voice Technician to configure, maintain, and troubleshoot data network and telephony systems while ensuring optimal performance and reliability of voice network solutions.
GovernmentInformation ServicesInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Configure, maintain, troubleshoot, and fix issues of the data network and telephony systems (ISDN, VoIP, VoSIP, Teleconferencing Devices etc.), and associated technologies in conformity with DoD processes and standards
Possess customer service and support skills in a high visibility environment
Knowledge of the Transmission Control Protocol (TCP)/IP protocol suite and must be well-versed with the MAC and IP addresses
Problem analysis and problem solving
Provide attention to detail and accuracy
Monitor the performance and health of voice network infrastructure, proactively identifying and resolving issues to minimize downtime and ensure optimal performance
Troubleshoot and resolve voice network-related incidents, working closely with cross-functional teams to implement effective solutions
Assist in the design, implementation, and optimization of voice network solutions, ensuring scalability, reliability, and security
Collaborate with network architects and engineers to develop and implement voice network enhancements, upgrades, and installations
Configure and manage voice protocols such as SIP ensuring compatibility and interoperability with existing systems
Qualification
Required
3+ years of related IT/telecommunications experience working within the DOD environment
IT technical discipline, or the equivalent combination of education, technical training, or work experience desired
DoD 8570.01-M IAT Level II/8140 Computing Environment (CE) Certification as determined by the Program Manager is required prior to support on contract
IAT II 8570/8140 Baseline Certification Security+ or equivalent
Configure, maintain, troubleshoot, and fix issues of the data network and telephony systems (ISDN, VoIP, VoSIP, Teleconferencing Devices etc.), and associated technologies in conformity with DoD processes and standards
Possess customer service and support skills in a high visibility environment
Knowledge of the Transmission Control Protocol (TCP)/IP protocol suite and must be well-versed with the MAC and IP addresses
Problem analysis and problem solving
Provide attention to detail and accuracy
Monitor the performance and health of voice network infrastructure, proactively identifying and resolving issues to minimize downtime and ensure optimal performance
Troubleshoot and resolve voice network-related incidents, working closely with cross-functional teams to implement effective solutions
Assist in the design, implementation, and optimization of voice network solutions, ensuring scalability, reliability, and security
Collaborate with network architects and engineers to develop and implement voice network enhancements, upgrades, and installations
Configure and manage voice protocols such as SIP ensuring compatibility and interoperability with existing systems
Company
By Light Professional IT Services
BY LIGHT Professional IT Services is a provider of IT, cloud, cyber and infrastructure solutions to the US Federal Government.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-05-31Acquired
Leadership Team
Bob Donahue
CEO By Light
Mike Bowser
Chief Operating Officer
Recent News
2026-01-07
2025-12-01
2025-10-09
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