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Westgate Resorts · 14 hours ago

Front Desk Agent

Gatlinburg, TN

Full-time

Onsite

New Grad, Entry Level

$19/hr - $21/hr

0+ years exp

Westgate Resorts operates the Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, providing a vibrant work environment near the Great Smoky Mountains. The Front Desk Agent will be responsible for checking guests in and out, managing reservations, and ensuring a welcoming experience for all visitors.

CasinoHospitalityResorts

Responsibilities

Greets, registers, and assigns rooms to guests

Issues room key and escort instructions to Bellhop

Date stamps, sorts, and racks incoming mail and messages

Transmits and receives telephone messages

Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions

Keeps records of room availability and guests' accounts

Computes bill, collects payment, and makes change for guests

Makes and confirms reservations

Posts charges such as room, food, liquor, or telephone, to ledger

Makes restaurant, transportation, or entertainment reservation, and arranges for tours

Assists guests with deposit of guests' valuables in hotel safe or safe deposit box

Nightly bucket checks

Able to listen and find solutions to guests problems

Qualification

Customer serviceReservation managementCommunication skillsBasic math skillsProblem-solving

Required

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience

Ability to read and comprehend simple instructions, short correspondence, and memos

Ability to write simple correspondence

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization