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Acme Tools · 6 hours ago

Rental Associate

Grand Forks, ND, US

Full-time

Onsite

New Grad, Entry Level

Acme Tools is a family-owned company based in Grand Forks, ND, looking for a Rental Associate to join their team. The role involves balancing customer service and equipment management, including recommending tools, managing contracts, and maintaining rental equipment.

Retail

Work & Life Balance

Responsibilities

Identifying customer needs to correctly recommend the right tool or equipment

Creating, modifying, and closing customer contracts accurately

Loading, unloading, and organizing rental equipment around the yard

Communicating professionally with customers via phone, email, and in person

Instructing customers on tool and equipment safety, operation, loading, and unloading

Inspecting tools, equipment, and trailers for damage and reporting repairs needed

Recording hours and fuel levels upon rental and return

Creating and closing service work orders on the computer

Troubleshooting equipment issues for customers in person and on the phone

Cleaning and maintaining tools and equipment

Conducting daily inventory reports for tools and equipment inside the store and outside in the yard

Scheduling ongoing maintenance to keep equipment in good working condition

Conducting regular maintenance and minor repairs on various rental equipment (changing fluids, replacing filters, ignition replacements, changing hydraulic lines, and replacing starters and alternators)

Maintaining a safe and secure work environment by adhering to and striving to improve safety standards and reporting any suspicious activity

Completing related tasks as assigned