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Alpine Solutions Group · 7 hours ago

Information Technology Support Specialist

United States

Contract

Remote

Mid Level

3+ years exp

Alpine Solutions Group is seeking an Information Technology Support Specialist to provide IT systems support to end users. The role involves responding to support requests, resolving issues, and ensuring customer satisfaction.

Information TechnologyRecruitingStaffing Agency

Growth Opportunities

No H1B

Responsibilities

To provide basic IT systems support to end users on a variety of computer system issues; to respond to telephone calls, email and technical support requests; and to document, track and monitor issues ensuring a timely resolution

Identifies, researches, resolves, and responds to a high volume of simple to moderately complex issues or questions received from internal and external customers

Provides status and follow-up information to internal or external customers

Escalates calls to the appropriate departments

Documents customer issues in call tracking system timely and accurately

Assists real-time in the resolution of support issues to decrease downtime and to bring about high levels of satisfaction

Keeps current on policies and relevant product and industry trends in order to provide technically accurate solutions to customers

Provides support after hours via on-call cell phone