Customer Relationship Management Lead jobs in United States
info-icon
This job has closed.
company-logo

Codebase Inc ยท 6 hours ago

Customer Relationship Management Lead

positionUnited States
timeContract
remoteRemote
senioritySenior Level
date5+ years exp

Codebase Inc is seeking a CRM Lead with significant experience in customer relationship management and consulting roles. The role involves leading CRM initiatives, managing projects, and ensuring best practices in customer service operations.

Information Technology & Services
check
Growth Opportunities
Hiring Manager
Rahul Reddy
linkedin

Responsibilities

5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (RightNow)
Solid understanding of customer service operations and CRM/contact center best practices
Strong communication, stakeholder management, and onsite leadership skills
Ability to create detailed functional and technical documentation
Experience managing projects in cross-functional enterprise environments

Qualification

CRM leadershipOracle Service CloudCustomer service operationsTelephony systems integrationProject managementStakeholder managementOnsite leadershipFunctional documentationScriptingMiddleware toolsCustomer experience analyticsCommunication skillsTechnical documentation

Required

5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (RightNow)
Solid understanding of customer service operations and CRM/contact center best practices
Strong communication, stakeholder management, and onsite leadership skills
Ability to create detailed functional and technical documentation
Experience managing projects in cross-functional enterprise environments

Preferred

Genesys and Oracle certifications (e.g., Oracle B2C Service Certified, Genesys Cloud Certified Professional)
Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud
Experience with middleware/integration tools (e.g., MuleSoft, Oracle Integration Cloud)
Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting)
3+ years of hands-on experience with Genesys Cloud CX, including IVR, ACD, and digital channels
Proven expertise in telephony systems integration (VoIP, SIP trunking, SBCs, PBX)

Company

Codebase Inc

twitter
company-logo
Codebase Inc. is a strategic IT solutions service provider based in New Jersey, USA.
dateFounded in 2021
people-size201-500 employees
web-link
https://www.codebaseinc.com/

Funding

Current Stage
Growth Stage
Company data provided by crunchbase