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Logic of English · 5 hours ago

Curriculum and Customer Support Advocate

United States

Full-time

Remote

New Grad, Entry Level

Logic of English is a growing educational publisher, and they are seeking a Curriculum and Customer Support Advocate to join their team. This role involves addressing customer questions, supporting curriculum implementation, and managing customer accounts and orders.

E-LearningEducationInternet

Responsibilities

Build positive relationships with current and prospective Logic of English customers

Communicate with customers as a representative of Logic of English via written communication and live interactions

Use online and digital tools to support customer needs, including order and account management

Build, review, and finalize customer orders in alignment with internal processes

Collaborate with colleagues to ensure customer needs are met

Participate in professional development to support continued growth in understanding customer needs and market trends

Advise customers on company practices, policies, and resources to support a positive experience

Address customer questions related to navigation, content, and use of Logic of English resources

Offer guidance related to implementation options across various educational settings

Demonstrate understanding of Logic of English resources, including the research and concepts used to inform our approach

Participate in collaborative discussions with customers and provide presentations to support their understanding of Logic of English resources

Offer recommendations to customers about available products and resources that support instruction based on various factors, including learning goals, budgetary needs, and learning environment

Qualification

PhonicsCommunication skillsProblem-solving skillsBasic computer skillsCollaboration skillsEducational environmentsBachelor’s degreeTime managementFlexibility

Required

Demonstrate excellent communication skills in alignment with guidelines provided by Logic of English

Exercise strong problem-solving skills and flexibility

Understanding of diverse educational environments and instructional approaches

Understanding of structured literacy, phonics, and research surrounding the science of reading

Strong skills in working collaboratively with individuals and teams

Ability to prioritize tasks and manage time effectively

Basic computer skills, including experience with or the ability to learn Zendesk, Brightpearl, Shopify, Confluence, and Google Suite

Access to a dedicated workspace and the ability to work remotely from home in a quiet environment that facilitates answering calls and attending online meetings