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Motorola Solutions · 3 days ago

Inside Sales Support Specialist

Linthicum, MD

Full-time

Onsite

New Grad, Entry Level

$50K/yr - $60K/yr

Motorola Solutions is a global community focused on enhancing public safety through technology. The Inside Sales Support Specialist is responsible for managing pre-sale Federal business activities, building relationships with customers and partners, and supporting sales teams to drive growth and efficiency.

Cyber SecurityTelecommunicationsVideo

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Responsible for managing daily pre-sale Federal business activities associated with Equipment and Service quoting from both our direct Customers and Partners

Utilize proactive management skills to drive prioritization

Tactfully and courteously interface with field sales representatives in order to build strong business relationships

Proactively utilize strong problem-solving skills in order to deliver customer-focused solutions

Effectively communicate with channel partners and manufacturer representatives to resolve pre-sale issues

Responsible for identifying process improvements and working to standardize best practices

Educate customers on respective Motorola business processes and procedure

Partner with Account Manager and be viewed as strategic partner and extended team member

Be a trusted partner and valued resource for all support needs and business activities for assigned sales team; Examples include: quote generation and comprehensive end-to-end 'request for quote' process management, expedite access to marketing materials and product information, deliver product and pricing comparison matrices to accelerate customer decision-making, maintain and manage customer specific pricing contract data and reporting requirements, manage and resolve a wide-variety of product configuration & pricing issues, etc

Serve as liaison and single point of contact for navigating internal operational resources to resolve customer and field escalated issues

Actively work to reduce sales team administrative time spend and convert it to increased selling time; Enable the sales team to focus their time, effort, and priorities on new opportunities

Interfaces with Sales Leadership to identify support needs & trends that increase selling time

Provide daily coaching and consultation to the Field on business and operational processes

Voice of Field and represents the needs of sales in meetings and cross-functional projects

Extended team member and attends all regional/territory meetings, as appropriate

Qualification

Sales supportQuoting process managementAnalytical skillsCustomer-focusedWindows-based applicationsGoogle applicationsInterpersonal skillsOrganizational skillsTime managementProblem-solving skillsTeam playerAdaptabilityCommunication skills