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TIH · 3 days ago

Business Lead & Relationship Manager

United States

Full-time

Remote

Senior Level

5+ years exp

CRC Group is a leading provider of insurance and risk management solutions, and they are seeking a Business Lead & Relationship Manager. The role involves developing and executing business strategies, leading cross-functional projects, and managing offshore teams to ensure high-quality service delivery while collaborating with internal stakeholders.

Insurance

Comp. & Benefits

Responsibilities

Develop and execute business strategies to drive growth and operational efficiency

Collaborate with senior leadership to define goals, priorities, and key performance indicators (KPIs)

Provide expert insights on industry trends, underwriting processes, claims management, regulatory compliance, technology enhancement opportunities, emerging risks, and competitive market dynamics

Offer strategic recommendations for operational enhancements and process improvements

Provide training and support to onshore and offshore teams, ensuring they have the necessary skills and knowledge to perform their roles effectively

Lead the planning, execution, and delivery of cross-functional projects, ensuring timely and successful delivery

Develop and manage project plans, monitor progress, and mitigate risks to proactively address challenges to ensure seamless delivery

Collaborate with cross-functional teams, including finance, onshore production teams, onshore enablement teams, and IT

Drive continuous improvement initiatives by identifying and resolving process inefficiencies and operational risks

Develop and implement best practices, standard operating procedures (SOPs) and key performance indicators (KPIs) to maintain high service standards

Track performance metrics and ensure adherence to service level agreements (SLAs)

Manage offshore teams to ensure consistent and high-quality service delivery

Provide support and guidance to offshore managers, ensuring alignment with business objectives

Establish effective communication channels to bridge operational gaps

Ensure that offshore teams are aligned with onshore objectives and deliverables, providing guidance and support as needed

Act as a key liaison between internal stakeholders and onshore/offshore teams

Collaborate with onshore teams to understand customer needs and expectations, ensuring that offshore teams are equipped to meet these requirements

Provide regular updates on project progress, performance metrics, strategic initiatives, risks, and risk resolutions

Facilitate effective communication and collaboration between cross-functional teams

Facilitate alignment across cross-functional teams to achieve business goals

Qualification

Business leadershipRelationship managementInsurance operationsProject managementStakeholder managementProcess improvementInsurance technologyManaging offshore teamsStrategic thinkingProblem-solvingCommunication skillsNegotiation abilities

Required

Bachelor's degree in Business Administration, Risk Management, Insurance, or a related field (required)

5+ years of experience in business leadership, relationship management, insurance operations, and project management (required)

In-depth knowledge of insurance products, underwriting processes, claims management, and regulatory compliance (required)

Proven ability to drive process improvements, manage large-scale projects, and lead cross-functional teams

Excellent strategic thinking, decision-making, problem-solving, and communication skills

Strong stakeholder management and negotiation abilities

Experience in managing offshore teams and working in a global environment

Proficiency in project management tools and methodologies

Preferred

Experience with insurance technology platforms and digital transformation projects

Knowledge of regulatory frameworks and industry standards

Experience with ImageRight and AIM

Benefits

Medical, dental, vision, life, disability, and AD&D insurance

Tax-advantaged savings accounts

401(k) plan with company match

Generous paid time off programs, including company holidays, vacation and sick days, new parent leave

Restricted stock units and/or a deferred compensation plan

Company

TIH

TIH, the fifth largest insurance broker in the United States, offers highly consultative risk management services and nearly all types of coverage, including personal, small business, corporate, employee benefits, life and health, and title.

Founded in 1922

Charlotte, North Carolina, USA

5001-10000 employees