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Cape Cod Healthcare · 9 hours ago

Receptionist - Float (Per Diem)

Hyannis, MA

Full-time

Onsite

Entry Level

$20.60/hr - $20.60/hr

1+ years exp

Cape Cod Healthcare is seeking a Receptionist - Float to provide administrative support in a professional manner. The role involves greeting patients, managing phone calls, checking in patients, scheduling appointments, and maintaining patient records while ensuring confidentiality and compliance with regulations.

Health Care

H1B Sponsor Likely

Responsibilities

Greets and promptly acknowledges patients’ presence in the waiting room

Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record

Checks-in/registers new and existing patients in the electronic medical record, verbally verifies all demographic information, verifies insurance authorization, collects co-pays, and prepares deposits for currier pickup

Gives the appropriate paperwork to the patient to complete, photocopies patient's insurance cards, and photo ID

Schedule and reschedules patient appointments and/or consult requests in person or by telephone in the electronic medical record system in accordance to scheduling protocols

Maintain physician's daily appointment schedule and prepares charts for the following day’s schedule

Edit clinicians' schedules as needed to include time off, sick time, vacation, in-service and meeting time

Processes cancellations and no show appointments, and notifies clinician of change in schedule

Opens and distributes mail to appropriate staff mailboxes, physicians and practice manager

Check-out patients and schedules any follow-up appointments necessary, coordinates orders for laboratory, radiology, other physician’s referrals, etc

Prepare associated forms such as requisitions or referral forms with review of any prep required

Maintain patient records including the scanning of documents to file correspondence, reports, test results, etc within the EMR

Refer patients with billing inquiries and/or payment questions to the billing office

Print and/or provide medical records information to outside agencies and physicians under established guidelines

Maintains confidentiality regarding patient information in accordance to HIPAA regulations

Ensure accurate maintenance of administrative records and works and communicates effectively with co-workers, patients, visitors and other personnel within and outside the practice

Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests

Demonstrate the ability to adjust to unexpected changes to assure that all responsibilities/ duties are met during absences or increased patient volumes

Attends departmental meetings

Performs all responsibilities/duties required by the position as defined in the scope of service, to assure that the needs of the patient are well served

Ability to float to other MACC practices when required

Perform other work related duties and activities as assigned or requested

Ability to read, write and communicate in English

Qualification

Electronic Medical RecordsInsurance Authorization KnowledgeMedical TerminologyOffice Technology ProficiencyTyping SkillsHigh School Graduate1 Year Office ExperienceCommunication SkillsInterpersonal Skills

Required

Greets and promptly acknowledges patients' presence in the waiting room