Insight Global · 1 day ago
Business Process Analyst I
Marlborough, MA
Contract
Onsite
Mid Level
$22/hr - $28/hr
3+ years expInsight Global is a company that focuses on providing security solutions, and they are seeking a Business Process Analyst I to monitor surveillance and alarm systems while supporting on-site security officers. The role involves responding to incidents, analyzing potential risks, and ensuring effective communication during emergencies.
EmploymentHuman ResourcesRecruitingSales
Hiring Manager
Jason Serapiglia
Responsibilities
With a focus on customer service, serve as the initial point of contact for employees, contingent workers, and visitors for security related topics
Review, analyze and escalate open-source intelligence and subscription-based intelligence to help mitigate and report global threats to company property, employees, and stakeholders
Respond to life safety incidents (medical, safety, natural disasters, etc.) and dispatch security officers, facilities, police, fire, and EMS personnel as required
Receive, evaluate, and disseminate incoming information and reports from security personnel, employees, contingent workers, suppliers, reporting parties, and local agencies
Complete risk and intelligence driven reports to Global Security & Resiliency and other stakeholders
Monitor and professionally communicate using varying forms of communication, including email, chat, phones, two-way radios, and/or in person contact
Receive calls for help/assistance from employees worldwide and respond appropriately
Monitor health of all Global Security platforms and applications; triage incoming work orders; and work with internal and external partners to assist with troubleshooting
Monitor access control and CCTV systems for alarms and coordinate appropriate response
Draft and send emergency mass notifications and other crisis communications
Build Quality into all aspects of their work by maintaining compliance to all quality requirements
Qualification
Required
Must have HS diploma
Bachelor's degree preferred and or equivalent related work experience
3+ years' experience in security, law enforcement, military, or related field, with customer service experience
Candidates must have proven threat intelligence experience, identifying, acting, proactive defense and risk mitigation, strategic decision making, etc
Strong analytical and problem-solving skills
Excellent communication and customer service skills
Ability to stay calm during stressful situations
Knowledge of Microsoft Office suite software programs
Preferred
Previous experience working in a GSOC or control room environment
Familiar with Windows-based GSOC Critical Event Management Software, Mass Notification Systems, Travel Tracker, Social Media Monitoring, and Service Now
Knowledge of and experience with physical security applications to include access control and alarm monitoring systems, CCTV, incident reporting, incident management software
Company
Insight Global
Insight Global provides top talent and staffing solutions that help job seekers find careers in healthcare, finance, IT, and government.
1001-5000 employees
H1B Sponsorship
Insight Global has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (281)
2024 (164)
2023 (75)
2022 (17)
2021 (3)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2010-07-01Acquired
Leadership Team
Jared Streppa
President Of Company’s Technology Division
Recent News
Maryland Daily Record
2025-09-26
Company data provided by crunchbase