Apply on Employer Site

Brooksource · 6 hours ago

Desktop Support Technician

Nashville, TN

Contract

Onsite

Entry Level

1+ years exp

Brooksource is hiring entry level Desktop Support Technicians to support their client's team. The role involves troubleshooting issues related to desktop, laptop, and hardware technologies while providing exceptional customer service in a fast-paced retail environment.

EmploymentHuman ResourcesInformation Technology

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Troubleshoot issues related to desktop, laptop and hardware technologies

Qualification

Customer ServiceTicketing SystemsWindowsMacActive DirectoryMicrosoft OutlookNetworking EquipmentA+ CertificationIT Support ExperienceStress ManagementConstructive CriticismCommunication Skills

Required

Exceptional Customer Service Experience (over the phone/face to face)

Passion and Aptitude to create a career in the Information Technology field

Ability to take constructive criticism

1 year experience in the information technology field supporting inbound customer requests

Previous experience utilizing ticketing systems (ServiceNow preferred)

Proficiency with Windows and Mac laptops and desktops

Familiarity with Active Directory and Microsoft Outlook/Exchange environments

Capable of connecting printers/scanners/copiers

Strong written and verbal communication skills- able to relay technical ideas to business audience

Ability to maintain composure, tact and effectiveness under stressful conditions

Ability to commute on-site daily to location in Nashville, TN

Preferred

Associates Degree

A+ Certification

Experience working with networking equipment (routers, switches and hubs)

Company

Brooksource

Glassdoor4.0

Brooksource is a single source for project and supplemental support through contract employment, contract-to-hire labor employment.

Founded in 2000

Indianapolis, Indiana, USA

1001-5000 employees

http://www.brooksource.com

H1B Sponsorship

Brooksource has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (10)