FORTÉ · 1 day ago
Senior AV Service Technician
Greater Phoenix Area
Full-time
Onsite
Senior LevelFORTÉ is a 100% employee-owned company with over 50 years of experience in delivering AV systems for modern workplaces. The Senior AV Service Technician will travel to customer sites to provide maintenance, troubleshooting, and repair services for AV systems, ensuring optimal performance and reliability while collaborating with team members to meet project deadlines.
Audio/Visual EquipmentInformation TechnologySoftwareTelecommunications
Hiring Manager
Macy Markham
Responsibilities
You would diagnose and resolve technical issues with AV systems, including troubleshooting connectivity
Provide technical support and training to clients on the operation and functionality of AV equipment
Perform routine maintenance and inspections of AV Systems to ensure optimal performance and reliability
Assist in documenting service procedures and service-related activities
Collaborate with team members to meet project deadlines and deliver high-quality service to clients
Qualification
Required
Previous experience in the service or installation of AV systems
Strong technical aptitude with the ability to learn new technologies and basic troubleshooting techniques
Ability to load and modify code and DSP files including Crestron, BIAMP, and Q-SYS
Ability to work independently, be self-directed and make sound decisions based on customer satisfaction
Excellent communication skills with a customer service-oriented approach
Ability and willingness to travel to customer sites
Preferred
CTS Certification is preferred, but not required with the right experience
Any other industry related certs or training are also a plus (Ex: Crestron, Extron, Biamp, QSC, Shure, etc.)
Benefits
Healthcare, vision & dental coverage to keep you and your family well
Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) for more control over your healthcare dollars
Employer-paid life and disability insurance for added peace of mind
401(k) with company match to invest in your future
Employee Stock Ownership Plan (ESOP) so you benefit directly from our shared success
Tuition reimbursement and ongoing learning opportunities to support your growth
Employer-paid employee assistance program to care for your physical, mental, and financial health
Paid time off that helps you truly disconnect
Company
FORTÉ
FORTÉ is a provider of innovative communication and collaboration solutions and services.
Founded in 1974
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jeff Stoebner
CEO
Brad Sousa
CTO
Recent News
2026-01-13
2026-01-06
2025-12-22
Company data provided by crunchbase