HRH Search & Recruitment ยท 12 hours ago
Program Manager, Membership
Miami, FL
Full-time
Onsite
Mid Level
3+ years expHRH Search & Recruitment is seeking a Program Manager, Membership who will be responsible for developing, optimizing, and expanding membership programs. The role involves serving as a strategic partner to internal teams and corporate members while overseeing operational functions to ensure a high-quality membership experience.
Staffing & Recruiting
Hiring Manager
Rosaline Nuevo
Responsibilities
Develop, enhance, and manage membership programs that increase value, engagement, and retention across corporate and individual member segments
Serve as the primary relationship manager for corporate members, helping them maximize program benefits and long-term participation
Analyze membership data, trends, and feedback to identify growth opportunities and inform recruitment and retention strategies
Design and improve membership offerings by evaluating member needs, industry trends, and program performance
Lead onboarding initiatives to ensure a smooth, consistent, and high-quality experience for new members
Coordinate and deliver timely, clear, and engaging member communications, including program updates, renewals, and value-added content
Maintain accurate and up-to-date membership records by monitoring data integrity and resolving discrepancies promptly
Collaborate cross-functionally with Marketing, Customer Success, Certification, Events, and Finance to deliver aligned and scalable solutions
Oversee the Corporate Milestone Recognition program, including quarterly reporting, certificate distribution, and external publication updates
Monitor program performance and prepare reports for leadership, offering data-driven insights and actionable recommendations
Support continuous improvement of membership processes by identifying gaps, streamlining workflows, and enhancing operational efficiency
Qualification
Required
Proven ability to develop and scale programs that deliver measurable value and sustained member engagement
Strong understanding of membership-based business models, including corporate and individual structures and retention strategies
Data-driven mindset with the ability to analyze insights, identify trends, and support sound business decisions
Exceptional relationship-building skills, particularly with corporate partners and stakeholders
Strong cross-functional collaboration skills and the ability to influence without authority
Excellent written and verbal communication skills, with experience delivering clear, timely, and engaging messaging
High attention to detail, particularly in data management, reporting accuracy, and operational execution
Ability to manage multiple priorities with urgency while maintaining a high standard of quality
Strong problem-solving skills with a continuous-improvement mindset
Proficiency with CRM and membership management systems; ability to quickly learn new tools and technologies
Bachelor's degree preferred
Minimum of three (3) years of experience managing or leading organizational programs, memberships, or customer-focused initiatives
Preferred
Bachelor's degree preferred
Company
HRH Search & Recruitment
Executive Search and Recruitment Firm
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase