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Comtech Global, Inc · 9 hours ago

User Experience Researcher

Dauphin County, PA

Contract

Onsite

Senior Level, Lead/Staff

15+ years exp

Comtech Global, Inc is seeking a User Experience Researcher to enhance the caseworker experience and improve workload processes at DHS and county offices. The role involves leading UX research initiatives, conducting usability testing, and collaborating with cross-functional teams to implement user-centered design solutions.

AnalyticsCloud Data ServicesCyber Security

Growth Opportunities

Hiring Manager

Bhargav Cherukuri

Responsibilities

Design and lead discovery and usability testing sprints

Identify opportunities for innovation to improve the caseworker experience and workload under new work requirements

Conduct user research through interviews, shadowing, and observation of frontline staff

Analyze current systems and data flows

Map the end-to-end user journey

Uncover pain points and inefficiencies, producing actionable outputs including a journey map, user stories, and research artifacts

Communicate insights to cross-functional teams

Work with project, design, and development teams, product managers, and program staff on implementing modifications to production

Develop strong, trusted relationships with stakeholders to understand their challenges and constraints in a unique, public-sector environment

Represent the voice of the user

Qualification

User Experience ResearchUser Centered DesignHealthHuman ServicesAgile DevelopmentStakeholder AlignmentDesign SystemsPrototypingCommunication Skills

Required

Experience in Health and Human Services or Benefits Delivery on Federally funded programs including SNAP, Medicaid, TANF or Unemployment Insurance

Deep technical subject matter experience in User Experience (UX) Research and User Centered Design practices

Two or more years of UX experience, with a focus on building and designing products, platforms, or services at scale

Experience building successful product design based on research

Experience across the full UX design spectrum, from ideation through execution, including information architecture, low-fidelity design, high-fidelity design, design systems, accessibility prototyping and user research

Experience building alignment with stakeholders

Experience leading design for a product, platform, or service

Experience with iterative or agile development methodologies

Experience communicating complex information or ideas in an effective manner to foster understanding and acceptance of findings and recommendations