Hawaiian Financial Federal Credit Union ยท 16 hours ago
Assistant Member Services Manager
Honolulu, HI
Full-time
Onsite
Mid, Senior LevelHawaiian Financial Federal Credit Union is the 4th largest credit union in Hawaii, dedicated to providing excellent member service and innovative financial products. They are seeking a dedicated professional for the Assistant Member Services Manager role to support daily operations, ensure exceptional member experiences, and manage a team of service representatives.
BankingFinancial Services
Responsibilities
Supervising staff
Resolving member inquiries
Implementing service improvements
Ensuring operational efficiency while adhering to regulatory requirements
Qualification
Required
Strong leadership and supervisory skills to manage and motivate a team effectively
Excellent customer service and communication abilities to provide quality support and maintain positive member relationships
Problem-solving and decision-making skills to resolve member issues and implement service enhancements
Proficiency in organizational and multitasking skills to manage daily workflows and reporting requirements
Proven experience in a supervisory or management role, especially in the financial services industry
Commitment to delivering high-quality service and contributing to the credit union's mission and goals
Preferred
Knowledge of financial services operations, regulations, and compliance in a credit union setting
Company
Hawaiian Financial Federal Credit Union
Since its charter in 1936, the mission of Hawaiian Financial Federal Credit Union has been to provide quality products with outstanding member service.
Founded in 1936
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase