Press Ganey · 1 week ago
Senior Account Manager (Healthcare)
United States
Full-time
Remote
Mid, Senior Level
$85K/yr - $105K/yr
3+ years expPress Ganey is a leading experience measurement and data analytics provider for complex industries, particularly in healthcare. The Senior Account Manager will be responsible for delivering support and implementation services to healthcare clients, managing support tickets, and ensuring successful software adoption through training and guidance.
Health Care
Responsibilities
Manage and resolve client support tickets related to our safety software platforms with efficiency and professionalism
Provide expert troubleshooting for technical, platform and user-related issues, ensuring a timely and client-focused resolution
Serve as a key point of contact for escalated issues and coordinate with technical teams when deeper investigation is required
Provide post go-live support, training, and guidance to ensure successful software adoption
Maintain deep knowledge of the Press Ganey safety products and their application in client environments (e.g., incident reporting, patient safety)
Serve as the primary contact responsible for implementing clients into the Press Ganey Patient Safety Organization (PSO), ensuring all requirements, documentation, and system integrations are fully met
Partner with internal teams including Delivery, Product Management, and Engineering to advocate for client needs
Deliver client training on platform features and functionality to drive user adoption, empower self-sufficiency, and enhance the overall client experience
Maintain and update client-facing training materials and documentation to reflect current platform functionality, best practices, and newly released features
Identify client needs and recommend appropriate solutions within the platform’s existing capabilities to address workflow challenges, compliance requirements, and safety goals
Qualification
Required
Education/training equivalent of 4-year college program (i.e. Bachelor's Degree)
Proficiency with Microsoft Office (Word, Excel, Outlook, etc.) is necessary
Excellent written and verbal communication skills are required
Attention to detail, organization and strong analytical skills are required
Proven ability to handle strict deadlines and multiple projects and tasks required
Preferred
Higher level Excel skills preferred
3+ years of experience in a client-facing role or healthcare organization role, ideally within a Healthcare SaaS or digital health technology environment
Previous experience in customer service, healthcare or project management preferred
Benefits
Competitive benefits package
Discretionary bonus or commission tied to achieved results
Company
Press Ganey
Press Ganey is the leading partner to healthcare providers and health plans improving the experiences of their patients, consumers, and workforce by marrying data with unparalleled technology, analytics, and expertise.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2013-01-02Acquired
Leadership Team
Greg Freiberg
Chief Financial Officer
Darren Dworkin
President & COO
Company data provided by crunchbase