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Confidential Careers · 3 days ago

Sales Account Manager - Warehousing, 3PL and Logistics

Lawrence, MA

Full-time

Onsite

Mid, Senior Level

$100K/yr - $130K/yr

5+ years exp

Confidential company is seeking a high-performance Sales Account Manager with deep experience in third-party logistics (3PL) operations. The role involves growing, managing, and protecting a portfolio of logistics clients while designing and supporting complex warehouse and fulfillment solutions.

Human ResourcesRecruiting

Responsibilities

Actively hunt, prospect, and close new 3PL customers across e-commerce, retail, manufacturing, and distribution

Generate leads through outbound prospecting, referrals, site visits, and industry networking

Identify customer supply chain pain points and translate them into tailored logistics solutions

Own deal strategy, pricing models, margin targets, and contract negotiations

Design and sell solutions covering:

Inbound receiving, outbound shipping, e-commerce fulfillment

Put-away, slotting, pallet/case/each picking

Cross-docking, transloading, flow-through distribution

Kitting, light assembly, packaging, labeling, RFID

Cartonization, palletization, depalletization

Short-term surge storage and long-term warehousing

Customized racking and seasonal inventory programs

Returns processing, inspection, refurbishment, restocking, salvage, recycling, destruction

Develop customer profiles, SOPs, volume forecasts, and operational playbooks

Lead new client launches and ensure smooth handoff into operations

Serve as the single accountable owner for assigned customers

Ensure the client profile, service model, and pricing structure are followed

Monitor service levels, volume shifts, storage utilization, and profitability

Identify upsell and cross-sell opportunities across warehousing, transportation, and reverse logistics

Proactively intervene if performance, margin, or operational scope drifts

Work onsite with warehouse leadership, WMS/TMS teams, and customer service

Participate in continuous improvement initiatives for:

Inventory accuracy

Picking efficiency

Space utilization

Labor optimization

Cost reduction

Help resolve issues related to inventory visibility, cycle counts, system integration, and order flow

Leverage WMS, TMS, and inventory visibility portals to:

Track SKU-level inventory

Monitor order flow and fill rates

Identify exceptions and risks

Use data to support customer QBRs, renewals, and growth proposals

Qualification

3PL experienceLogistics solutions designWMS & TMS knowledgeSales experienceClient relationship managementConsultative sellingTeam buildingSelf-managementOperational fluencyProblem-solving