Apply on Employer Site

Goodwill Industries of Southern New Jersey and Philadelphia · 1 day ago

SENIOR CUSTOMER SERVICE ASSOCIATE FULL TIME

Bordentown Store - Bordentown, NJ 08620

Full-time, Part-time

Onsite

Senior Level

$18/hr - $18/hr

Goodwill Industries of Southern New Jersey and Philadelphia is seeking a Senior Customer Service Associate who is responsible for positively impacting the customer experience by training and mentoring other Customer Service Associates. This role involves leading a positive customer and brand experience, promoting sales, and ensuring the store operates efficiently while delivering excellent customer service.

Non-profit Organization Management

Responsibilities

Follow all Goodwill policies and safety procedures. Must possess professional etiquette

Role model, train, and mentor other Customer Service Associates and Customer Service Associate Trainees on successfully engaging customers and learning technical skills needed to meet revenue and company goals

Communicate clear priorities and productivity goals to Customer Service Associates and Customer Service Associate Trainees and maintain accountability for both team and individual goals

Provide store management team with productivity updates and proactively identify performance issues

Successfully process register transactions, handle money, count down a drawer, and ask every customer for a Round-Up donation. Must achieve 40% Round-Up transaction average every month

Serves as a keyholder for the store, and must be proficient in completing opening and closing procedures documented in the opening and closing checklist. Also ensures that registers are properly opened and closed, doors are opened and locked, and alarms are set correctly

Engages customers successfully using the following steps:

Greet every customer 5 feet from you

Focus on your customer

Maintain a clean, neat, and organized store

Walk, Talk, and Show

Thank your customer for supporting our free job training and education initiatives

Listen and respond appropriately to all customer concerns

Engage customers at the register

Effectively manage your register line

Use good phone etiquette and answer within 3 rings

Provide short, clear, timely announcements

Performs work as Barcoder, Processor, and Donation-Utility Associate when needed

Must stock and maintain sales floor with newly processed merchandise

Maintain a clean, organized sales floor by recovering standards through sizing of merchandise and organization of wares and furniture

Maintains sales floor by recovering sales floor and dressing rooms

Establish or identify prices of goods via the type of merchandise, identifying markings, or asking for help from an on-site manager or supervisor

Ability to utilize systems, including phones and paging systems and make regularly scheduled announcements

Maintain a clean, organized sales floor by recovering standards through colorization and/or sizing of merchandise and organization of wares and furniture

Maintains interior and exterior of store in a neat, clean, and orderly manner (includes vacuuming, dusting, cleaning bathrooms, mopping floors, washing windows, etc.)

Must maintain a clean and neat personal appearance at all times. Must wear company issued uniform

Regular attendance is required

All other essential duties as assigned

Qualification

Customer serviceBarcodingCommunication skillsTeam-buildingHonesty/IntegrityAccuracyEnthusiasmConflict resolutionTime managementReliability

Required

Must complete Goodwill Role Model Workers program and demonstrate the following skills: positive attitude, conflict resolution, self-presentation, team-building, budgeting, and time management

Proficiency in customer service, barcoding, production, and donation-utility duties required

Customer Service Ability to meet customer needs, understand their concerns, and resolve issues in a friendly and efficient manner

Honesty/Integrity Ability to be truthful and be seen as credible in the workplace

Sound and Timely decisions Using knowledge and experience to make sound decisions that will impact business goals and strategies; creates an environment where other Leaders and/or Team Members are empowered to make decisions

Reliability The trait of being dependable and trustworthy

Enthusiastic Ability to bring energy to the performance of a task

Accuracy Ability to perform work accurately and thoroughly

Ability to communicate and understand instructions, both verbal and written, in English

Must be able to work a flexible schedule on short notice, including night, weekends and occasionally long hours

Physical Demands and Work Environment

Ability to be flexible and assist other areas of the store when needed

Vision corrected to within normal limits

Ability to function in a hectic work environment with occasional periods of high stress