Northwestern Medicine · 7 hours ago
Patient Services Representative-Proton Center Warrenville Full Time Days
Warrenville, IL
Full-time
Onsite
Entry Level
1+ years expNorthwestern Medicine is a leader in the healthcare industry, committed to providing a patient-first approach. The Patient Services Representative will perform customer service functions in the ambulatory setting, ensuring the highest level of service is provided to patients and managing patient registration activities.
Emergency MedicineHealth CareHospitalMedicalNutritionRehabilitation
Responsibilities
Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit
Completes check-in/out functions as directed
Obtains and updates required patient information and completes patient registration as needed, including as necessary patient identification, patient demographic information, and verifying insurance information
Obtains patient consents/authorizations, including making sure consents are within the past 12 months and the insurance card is current
Answers phone and schedules appointments
Coordinates scheduling of outside testing for patients
Directs and documents patient calls as appropriate
Collects co-payments, outstanding balances and point of service payments
Keeps waiting area clean and comfortable
Informs patients of any delays or changes in appointment status and escalates to leadership excessive wait times
Serves as liaison between patient and practice, with other departments, and referring physicians
Performs all aspects of daily work in a manner which contributes to and ensures an environment of patient safety and confidentiality
Responds to all medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol
This role may support additional projects, perform administrative tasks, and other duties as assigned
Qualification
Required
High School Diploma or equivalent required
Preferred
Previous customer service experience preferred
One to three years prior healthcare setting experience preferred (including but not limited to customer service-related roles)
Experience in oncology and radiation oncology preferred
Medical office coding preferred
Associate degree
Benefits
Tuition reimbursement
Loan forgiveness
401(k) matching
Lifecycle benefits
Company
Northwestern Medicine
Northwestern Medicine is the collaboration between Northwestern Memorial HealthCare and Northwestern University Feinberg School of Medicine around a strategic vision to transform the future of health care.
10001+ employees
H1B Sponsorship
Northwestern Medicine has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (75)
2024 (66)
2023 (70)
2022 (78)
2021 (35)
2020 (39)
Funding
Current Stage
Late StageTotal Funding
$25M2018-06-26Grant· $25M
Leadership Team
Howard Chrisman, MD
President and CEO
John A. Orsini, CPA
Senior Vice President and Chief Financial Officer
Recent News
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