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Fidelity Bank · 11 hours ago

Senior Manager, Project Management

Westlake, TX

Full-time

Hybrid

Senior Level

Fidelity Bank is seeking a Senior Manager of Project Management to lead activities associated with the delivery and execution of FFIO projects and programs. This role involves hands-on planning and program management, collaborating with executive sponsors and stakeholders to ensure initiatives deliver value to customers.

BankingBitcoinCustomer ServiceFinancial ServicesInsuranceWealth Management

No H1B

Responsibilities

Leading activities associated with the delivery, readiness and overall execution of FFIO projects & programs

Hands-on planning, program management and cross BU collaboration on large-scale, strategic program and projects

Working closely with the executive sponsors, Product Areas and Stakeholders to ensure that the initiatives stay on track and delivers value to our customers

Qualification

Program ManagementAgile MethodologiesProject ManagementTechnical SkillsAnalytical SkillsCommunication SkillsDetail OrientationInterpersonal SkillsTime ManagementCustomer Experience FocusCollaboration Skills

Required

Bachelor's degree in computer science, math or STEM related program

Proven experience collaborating, building positive relationships and working successfully across technology, business, and operational functions within a sophisticated agile organization, ideally in financial technology services

Possess technical, analytical, and critical thinking skills and able to engage and collaborate with stakeholders to gather requirements and translate to technical requirements for engineers

Capable of partnering with and influencing individuals at multiple organizational levels

Consistent track record leading sophisticated programs by balancing execution, priorities, dependencies, risk factors, compliance to regulatory and internal controls while meeting client expectations

Demonstrated ability working within a product management, project management team or relevant experience is preferred

Outstanding communication, interpersonal and presentation skills, with specific strengths in communicating with senior leaders

Experience driving timely reporting of project metrics, KPIs, budget and resources

Ability to effectively multi-task and manage his/her time, and the ability to work independently as well as within a team environment

Known for consistently optimizing support workflows and improving the customer experience

Dedicated to creating positive customer experiences through initiative driven support and engagement

Possessing a data-driven approach to understanding client needs, you optimally translate strategic objectives into action and efficiently prioritize to improve value delivered

Energized by working collectively to deliver agreed business outcomes, drawing on the expertise of colleagues to advise the approach and remove impediments to making progress

Flexibility and the skill to both lead and contribute to workstreams are a must

Strong attention to detail as well as effective time management abilities

Demonstrated self-starter that thrives in an independent environment

Relevant program management and technology leadership focus is significantly beneficial

Champion standard tools and agile ways of working (e.g., JIRA Align) to run program activities, track dependencies, create qualitative and quantitative executive reporting