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PayPal · 1 day ago

Sr Manager, Internal Controls

San Jose, California, United States of America

Full-time

Hybrid

Senior Level, Lead/Staff

$144K/yr - $213K/yr

8+ years exp

PayPal is a global leader in commerce, providing innovative solutions for consumers and businesses. The Senior Manager of Internal Controls is responsible for overseeing a high-impact internal controls program, driving business continuity, issue management, and exam coordination while ensuring alignment with company strategies and risk frameworks.

E-Commerce PlatformsFinTechMobile PaymentsTransaction Processing

No H1B

Responsibilities

Lead complex projects related to internal controls and risk management

Resolve complex problems by applying specialized knowledge in internal controls

Develop methods and procedures for new assignments to improve internal control processes

Collaborate with cross-functional teams to implement best practices in internal controls

Analyze current business trends to inform internal control strategies and improvements

Provide strategic leadership for Internal Controls across SE, ensuring consistent delivery and governance across Business Continuity, Issue Management, and Exam/Regulatory Request Coordination

Lead VP-level and senior-executive engagements, enabling clear risk storytelling, confident challenge, and alignment on prioritized actions

Embed automation opportunities into internal control processes, increasing efficiency, accuracy, and scalability

Oversee and continuously enhance Business Impact Analysis (BIA), Business Continuity Plans (BCPs), and related controls, ensuring readiness, quality, and alignment with enterprise expectations

Direct the end-to-end lifecycle of Issue Management, including identification, documentation, remediation oversight, and sustainable closure

Coordinate internal and external examinations, partnering with cross-functional teams to ensure timely, accurate, and complete responses

Drive consistency and excellence across risk deliverables through standardized methodologies, templates, and review protocols

Monitor and analyze trends across incidents, complaints, KPIs/KRIs, and control evaluation results to proactively identify areas of exposure or emerging risks

Serve as a connector between SE leadership and the Second Line, ensuring adherence to frameworks while enabling business agility

Champion continuous improvement, leveraging data, automation, and industry best practices—including proactive approaches aligned with standards such as ISO 42001

Lead and standardize execution of Internal Controls activities across the Operational Unit, ensuring alignment with enterprise policies and SE strategic objectives

Drive timely remediation of issues, Risk & Compliance Plan (RCP) actions etc ensuring sustainable fixes and strong documentation

Oversee the accuracy, timeliness, and completeness of GRC system data for the team’s area of responsibility

Support clear, up-to-date documentation (e.g., Work Instructions, methodology guides, continuity procedures)

Analyze risk indicators, dashboards, and reporting to derive insightful, actionable risk conclusions for leadership

Provide authoritative assertions on risk exposure and escalate critical risks with clarity and precision

Represent SE in first line risk forums and ensure strong connectivity to enterprise frameworks and expectations

Coach and mentor team members, fostering development, consistency, collaboration, and a high-performance culture

Qualification

Internal ControlsRisk ManagementBusiness ContinuityAutomationAI GovernanceIssue ManagementRegulatory ComplianceData AnalysisStakeholder EngagementProject ManagementCommunication SkillsCollaborationLeadership

Required

8+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience

8+ years of relevant experience (e.g., internal controls, audit, risk, compliance, operations, regulatory, or related disciplines) combined with a Bachelor's degree, OR an equivalent combination of education and experience

Demonstrated ability to lead complex risk-related functions in a large, matrixed environment

Experience managing multi-level teams, with a track record of building capability and driving accountability

Strong executive presence and experience engaging VP-level and above stakeholders

Proven ability to introduce and scale automation or technology-enabled improvements within control or risk processes