Beacon Software · 8 hours ago
GTM Operations Manager
New York, NY
Full-time
Onsite
Mid, Senior Level
4+ years expBeacon Software is a permanent capital holding company that acquires and grows essential businesses. They are seeking a GTM Operations Manager to manage sales and customer success infrastructure across their portfolio, ensuring high performance from CRM specialists and contractors while maintaining data accuracy and operational efficiency.
Artificial Intelligence (AI)Service IndustrySoftwareSoftware Engineering
Responsibilities
Direct oversight of CRM specialists, CSM contractors, and offshore SDR teams across 10+ portfolio companies
Conduct weekly syncs, track performance, set SDR targets, review outreach copy, optimize sequences, and ensure contractor utilization exceeds 85%
Drive SDR-generated pipeline to contribute 30%+ of new ARR growth
Own the end-to-end data pipeline from lead capture through CRM and customer success tools to reporting
Ensure 95%+ data accuracy across all portfolio CRMs with proper field definitions and consistent pipeline stages
Build real-time dashboards tracking conversion metrics, pipeline health, and customer success for both Beacon leadership and GMs
Build scalable workflows for lead routing, pipeline management, ticket escalation, and cross-functional collaboration
Create systems that work repeatedly across portfolio companies
Onboard new acquisitions to standard GTM infrastructure within 90 days
Own relationships with HubSpot, Intercom, Apollo, Zendesk, and other critical GTM tools
Ensure proper implementation, utilization, and optimization across portfolio companies
Work with leadership to train GMs and their teams on RevOps, Sales Ops, and Customer Success best practices
Create training materials and onboarding resources for new portfolio companies
Qualification
Required
4-6+ years in Revenue Operations, Sales Operations, or GTM Operations roles
Expertise with CRM systems (HubSpot strongly preferred) including administration, data hygiene, and reporting
Proven track record building dashboards, reports, and data infrastructure for leadership visibility
Strong project management skills with the ability to juggle multiple portfolio companies simultaneously
Experience with customer success platforms (Intercom, Zendesk, etc.) and sales engagement tools (Apollo, Outreach, etc.)
Excellent communication skills for working with GMs, contractors, and leadership
Preferred
Technical background with ability to work with n8n, Zapier, or custom integrations
Familiarity with AI automation tools and workflow builders
Previous experience onboarding companies to standardized tech stacks
Background in data analytics or business intelligence
Company
Beacon Software
Beacon Software is a holding company that specializes in the acquisition of software businesses.
11-50 employees
Funding
Current Stage
Growth StageTotal Funding
$250M2025-11-04Series B· $250M
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