Field Service Technician 2 jobs in United States
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Quadient · 7 hours ago

Field Service Technician 2

positionBoise, ID
timeFull-time
remoteHybrid
seniorityEntry, Mid Level
money$17/hr - $26/hr
date1+ years exp

Quadient is a company that supports businesses in their digital transformation and growth journey. As a Field Service Technician 2, you will be responsible for installing, maintaining, and repairing equipment at customer sites, while also building strong customer relationships and enhancing satisfaction.

Business Process Automation (BPA)Enterprise SoftwareFinancial ServicesInformation TechnologyInsuranceLogistics

Responsibilities

Install, configure, service, and upgrade equipment at customer sites, including both hardware and software components
Diagnose and troubleshoot technical issues, ensuring optimal equipment performance and minimal downtime
Provide hands-on training and guidance to customers on proper equipment use and maintenance
Perform routine maintenance, manage replacement parts inventory, and maintain tools and equipment
Communicate effectively with clients, keeping them informed during service calls and escalating issues when needed
Identify customer needs and recommend additional products or services to enhance their experience

Qualification

Electrical installationMechanical installationTroubleshootingTechnical diagrams interpretationCustomer serviceEffective communicationOrganizational skillsProblem-solving skills

Required

High School Diploma/GED or equivalent work experience; project management experience a plus
1–5+ years of experience in customer service and electrical/mechanical installation, troubleshooting, and repair (preferred)
Strong ability to diagnose and repair equipment from base-level to complex, high-speed production systems
Proficient in reading and interpreting technical diagrams, manuals, and schematics
Effective communicator with customers, sales, and technical teams; capable of mentoring junior technicians
Strong organizational and problem-solving skills; able to work independently, travel frequently, and lift up to 50 lbs. within OSHA guidelines

Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Company

Quadient

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Glassdoor3.9
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Quadient provides mailing equipment, business process automation, and customer experience management services.
dateFounded in 1924
location
Bagneux, Ile-de-France, FRA
people-size5001-10000 employees
web-link
https://www.quadient.com

Funding

Current Stage
Public Company
Total Funding
$530.67M
Key Investors
MetLife Investment Management (MIM)Bank of AmericaEuropean Bank for Reconstruction and Development
2025-01-22Post Ipo Debt· $150M
2024-12-20Post Ipo Debt· $50M
2024-10-30Post Ipo Debt· $27.15M

Leadership Team

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Geoffrey Godet
Chief Executive Officer
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Nicole Dwyer
SVP Global Customer Success
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Recent News

GlobeNewswire
Quadient Achieves A- Rating from CDP, Marking a Major Milestone in Its ‘Elevate to 2030’ Climate Ambition
2026-01-08
GlobeNewswire
E-Invoicing: the Serensia by Quadient platform receives final accreditation by the French Tax Authority
2025-12-11
QUADIENT
Quadient Enters Agreement to Acquire CDP Communications, Bolstering Number 1 Market Share Position for its Digital Platform
2025-12-03
Company data provided by crunchbase