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Pollard Banknote Limited · 1 day ago

Bilingual Customer Service Representative I

Phoenix, AZ

Full-time

Onsite

Entry Level

2+ years exp

Pollard Banknote Limited is seeking highly driven, customer-focused Bilingual Customer Service Representatives to work on the Arizona Lottery Account. The role involves interacting with customers to provide game information, resolve issues, and handle cash transactions while ensuring a high level of service.

Digital EntertainmentGamingRetailSoftware

No H1B

Hiring Manager

Joseph Bracco Jr., SHRM-SCP

Responsibilities

Interact in-person with customers by selling and redeeming tickets, answering questions, providing materials, and explaining processes and games

Handle phone inquiries including providing winning numbers, explaining games, mailing requested materials, transfer calls to other depts

Handle cash transactions and balancing; Prepare bank deposits; Perform daily bank reconciliations, fiscal transactions, and reconciliation reports

Prepare a variety of written correspondence

Perform data entry

Operate a computer, ticket terminals, calculator, and various office equipment

Other duties as assigned

Qualification

Customer service experienceCash handlingBilingual (Spanish)Microsoft OfficeData entryProblem-solvingWritten communicationVerbal communicationTime managementAttention to detailTeamwork

Required

High School Diploma or GED

Minimum two (2) years' experience in a customer service environment

Prior experience handling cash transactions is required

Knowledge of lottery games and products

Ability to communicate clearly and effectively, both verbally and in writing

Demonstrated experience working with confidential information

Demonstrated troubleshooting and problem-solving experience

Microsoft office/ data entry experience required

Basic mathematical skills required

Ability to speak Spanish

Able to sit, stand, end, stretch at a minimum of 50% of the time

Troubleshooting abilities

Effective in time management

Ability to objectively review information pertinent to position

Demonstrated strong written and verbal communication skills

Ability to handle multiple tasks in an organized manner within a fast-paced environment

Ability to apply strong attention to detail and produce work with accuracy

Ability to work independently and self‐direct work, and in a team-oriented environment

Aptitude to learn new computer software

Ability to prioritize workflow, maintain schedules and follow up to meet deadlines

Ability to work well in a diverse environment

We are unable to sponsor or transfer visas

Preferred

Knowledge of State and Lottery laws, rules, regulations and agency policies and procedures are an asset

Benefits

Comprehensive health, vision, and dental benefits

Life insurance

Paid vacation and personal time

401k retirement savings

Opportunities for professional development

Company

Pollard Banknote Limited

Pollard Banknote partners with lotteries around the world to create and market high performing instant games and solutions that excite and engage players.

Founded in 1907

Winnipeg, Manitoba, CAN

1001-5000 employees