NOVALINK SOLUTIONS LLC ยท 8 hours ago
Help Desk Technician
Carson City, Nevada, United States
Full-time
Onsite
Mid, Senior Level
5+ years expNOVALINK SOLUTIONS LLC is seeking a Help Desk Technician to provide support for computer systems and user inquiries. The role involves troubleshooting issues, assisting with help desk applications, and ensuring user password security principles are upheld.
Information ServicesProfessional ServicesTelecommunications
Responsibilities
Create and use disk images
Provide or develop documentation of systems, jobs, programs, and audit documentation for completeness and accuracy
Provide testing support by assisting in the monitoring of program tests and reviewing computer output and identifying errors
Restore data from backup media
Train and lead assigned personnel
Monitor operations in the absence of a supervisor
Qualification
Required
Graduation from high school or equivalent
Five years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, three years of which must have included IT work experience in a user support role
Detailed knowledge of commercially available operating systems and applications used by the agency
Detailed knowledge of help desk applications configuration as used for change/problem management
Detailed knowledge of principles and practices of a computer system and peripheral devices as needed to monitor a system
Detailed knowledge of user password security principles and practices
Working knowledge of database principles
Working knowledge of network domains and login procedures
Working knowledge of web browser capabilities and the difference between intranets and the Internet
General knowledge of at least one programming language, such as Pascal, COBOL, Natural, Fortran, BASIC, or html for understanding as applies to queries used in common applications
General knowledge of network troubleshooting
Ability to create and use disk images
Ability to provide or develop documentation of systems, jobs, programs, and audit documentation for completeness and accuracy
Ability to provide testing support by assisting in the monitoring of program tests and reviewing computer output and identifying errors
Ability to restore data from backup media
Preferred
Detailed knowledge of departmental policies and procedures related to help desk support
Detailed knowledge of agency change/problem management plan
Working knowledge of hardware and software specific to an agency
Ability to train and lead assigned personnel
Ability to monitor operations in the absence of a supervisor
Benefits
State Provided Items-Computer/laptop
Company
NOVALINK SOLUTIONS LLC
Novalink Solutions LLC (Novalink) is a global consulting and engineering services company.
51-200 employees
H1B Sponsorship
NOVALINK SOLUTIONS LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (30)
2023 (38)
2022 (25)
2021 (26)
2020 (20)
Funding
Current Stage
Growth StageCompany data provided by crunchbase