Resmed · 2 days ago
Intake Implementation Specialist, RCM
Peachtree Corners, GA, United States
Full-time
Hybrid
Mid Level
$62K/yr - $78K/yr
3+ years expBrightree, a subsidiary of ResMed, is a leader in cloud-based patient management software. The RCM Implementation Specialist is responsible for the successful implementation of RCM services with multiple new customers, ensuring effective communication and monitoring customer performance related to RCM processes.
Health CareHealth DiagnosticsMedicalMedical Device
Responsibilities
Deliver a successful RCM services implementation to customers
Define and drive the completion of key components required for customers to go-live with RCM services
Lead the full implementation process from the Sales Team to RCM go-live
Participate in specific training calls with BMS Implementation Team
Ensure customers have required modules in place for a successful go-live with RCM services
Manage onboarding handoff from Sales Team
Ensure that we have received complete Onboarding Order Forms signed by customer
Conduct customer status analysis and conduct follow-up calls with customer to define and complete next steps
Verify correct database configuration
Conduct Onboarding Focus Calls with customer – AR, Confirmation, Adjustments/Refunds, Posting, Intake
Analyse Brightree system configuration and price tables for accuracy and propose changes and/or updates to fee schedules, insurance settings, and/or site settings
Partner with RCM teams to facilitate implementation of effective policies, processes, and internal controls to comply with new or changing requirements
Validate customer go-live readiness
Prepare and submit initial customer-specific reports as needed o Guide customer through go-live process
Transition customer to Customer Experience Team for account management
Ensure adherence to objectives, operating policies and procedures, and strategic action plans for achieving goals
Implement and adhere to policies, procedures, and systems within the Brightree systems
Qualification
Required
High school diploma, college coursework a plus
3-5 years of healthcare billing and/or RCM experience
Knowledge of DME Intake
Knowledge of DME billing
Knowledge of Brightree platform
Minimum of two years customer service experience
High proficiency with MS Office Suite; expert Excel skills
Proficiency with Salesforce, SharePoint, and Smartsheet
Advanced proficiency with Microsoft Excel
Project Management background
Ability to solve issues quickly and effectively through a methodical, systematic approach
Passionate about customer service with strong problem-solving skills focused on identifying and putting in place solutions for customers
Excellent attention to detail and the understanding of how to investigate and trouble-shoot pricing issues and find workarounds to those issues
Quick learner with a strong dedication and commitment level to a positive customer experience
Strong interpersonal, communication, and customer service skills with the ability to resolve challenging issues promptly
Ability to manage multiple concurrent priorities and meet deadlines
Strong data analysis techniques and standard database query skills
Strong supervisory acumen in setting team directions and aligning team goals around business plans
An effective communicator with strong oral, written, and persuasive skills with the capability to deal with people at all levels in an organization
Exceptional organizational skills with a high level of attention to detail and the ability to multi-task
Proficiency with Teams meeting functionality
Ability to travel 15% to customer sites as needed
Benefits
Comprehensive medical
Vision
Dental
Life
AD&D
Short-term and long-term disability insurance
Sleep care management
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Commuter benefits
401(k)
Employee Stock Purchase Plan (ESPP)
Employee Assistance Program (EAP)
Tuition assistance
Fifteen days Paid Time Off (PTO)
11 paid holidays plus 3 floating days
14 weeks of primary caregiver or two weeks of secondary caregiver leave
Company
Resmed
ResMed provides medical devices to treat and manage sleep apnea and pulmonary diseases.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Michael "Mick" Farrell
Chief Executive Officer
Sanjay Kumar
Chief Technology Officer - ResMed SaaS
Recent News
2024-04-28
Company data provided by crunchbase