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Taney County Partnership · 1 day ago

Customer Service Representative (Branson West)

Branson, MO

Contract

Onsite

New Grad, Entry Level

Taney County Partnership is seeking a Customer Service Representative to join their team in Branson West. The role involves providing excellent customer service, handling account openings, and cross-selling bank products and services to meet customer needs.

Business DevelopmentCommunitiesLocalLocal Business

Responsibilities

Actively take advantage of all sales opportunities, cross-selling bank products and services to new and existing customers, ensuring recommended products and services meet needs of customer

Participate in sales programs to generate new customers

Open personal or business accounts and prepare all related documentation

Open new and process changes to safe deposit boxes

Open new accounts, open debit cards, and issue and redeem Certificates of Deposit, and open and add to Individual Retirement Accounts

Acquire and maintain knowledge of all bank products and services

Prepare all related documents for wire transfers; forward to wire transfer department

Answer questions, give explanations, and solve problems for customers face-to-face, over the phone and through correspondence

Maintain neat and orderly work area and ensure that all cash, negotiables and confidential records are secured and/or disposed of properly

Consistently demonstrate proficiency in providing exemplary customer service in person and by telephone

Actively listen to customers and maintain a friendly, positive and professional attitude

Resolve difficult situations with tact and diplomacy

Look for creative ways to make customers feel appreciated and special

Assist others in the department/facility as needed and/or directed

Arrange daily work plans to handle customer flow and bank processing requirements, provide customer service and meet bank record keeping requirements

Acquire and maintain thorough knowledge and understanding of compliance and regulatory issues relating to customer service areas (i.e. Bank Secrecy Act, Regulations CC, E, DD, P, etc.) evidenced by appropriate application of these regulations in day-to-day operations

Acquire and maintain thorough understanding of security procedures; practice established procedures

Understand role in case of robbery and know proper post-robbery procedures

Complete or attend all required training

Other duties as assigned

Qualification

Customer service skillsBank productsBasic math skillsPCTyping skillsJudgment skillsWork accuratelyOperate office equipmentInterpret instructionsAttention to detailEffective communication

Required

High school education or equivalent

Basic math skills required

PC and typing skills required

Attention to detail required

Ability to maintain regular and punctual attendance

Must possess good judgment skills and the ability to handle confidential information

Ability to read, write, and speak English

Effective oral and written communication skills

Strong customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner

Ability to work quickly and accurately, analyze information and make decisions

Willingness to assume additional responsibilities/duties/projects as they arise

Ability to operate office equipment including computers, calculators/adding machines, telephones, voice mail, copy machines, fax machines, automatic currency counter, coin machine, check encoder, and security devices

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form