STS GLOBAL 24/7 ยท 3 hours ago
Information Technology Support Engineer
Dallas, TX
Part-time
Onsite
New Grad, Entry LevelSTS GLOBAL 24/7 is seeking a reliable and customer-focused IT Support Engineer to provide technical assistance and support to end users. The role involves troubleshooting hardware and software issues, maintaining IT systems, and ensuring timely resolution of incidents to minimize business disruption.
IT Services and IT Consulting
Responsibilities
Provide Level 1 and Level 2 IT support to end users for hardware, software, and application issues
Install, configure, and maintain desktops, laptops, printers, and peripherals
Support Windows and macOS environments
Troubleshoot basic network issues (LAN, Wi-Fi, VPN)
Manage user accounts and permissions in Active Directory and Microsoft 365
Respond to incidents and service requests via the ITSM/ticketing system
Perform IMACD activities (Install, Move, Add, Change, Decommission)
Escalate complex issues to higher-level support teams when required
Ensure compliance with IT policies, security standards, and SLAs
Maintain accurate documentation and asset records
Qualification
Required
Provide Level 1 and Level 2 IT support to end users for hardware, software, and application issues
Install, configure, and maintain desktops, laptops, printers, and peripherals
Support Windows and macOS environments
Troubleshoot basic network issues (LAN, Wi-Fi, VPN)
Manage user accounts and permissions in Active Directory and Microsoft 365
Respond to incidents and service requests via the ITSM/ticketing system
Perform IMACD activities (Install, Move, Add, Change, Decommission)
Escalate complex issues to higher-level support teams when required
Ensure compliance with IT policies, security standards, and SLAs
Maintain accurate documentation and asset records
Windows Laptop
TeamViewer, Cisco WebEx, Microsoft Teams, Zoom, Blue jeans, Installed on your Laptop
Terminal Server Emulator (Putty, Secure CRT)
Standard CISCO Console Cable DB9 to RJ45 or USB to RJ45, Mini usb cable
USB Flash drive (At least 32 or above GB)
Screwdriver Set
Company
STS GLOBAL 24/7
We have a highly skilled team of engineers, who know exactly how to help.
Founded in 2020
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase