Adore Ecuador Travel · 3 days ago
IT Help Desk Technician
United States
Full-time
Remote
New Grad, Entry Level
$25/hr - $30/hrAdore Ecuador Travel is seeking an IT Help Desk Technician to provide quick and effective assistance with information technology systems. The role involves guiding customers through troubleshooting and maintenance while prioritizing customer satisfaction.
Leisure Travel & Tourism
Responsibilities
Provide quick and effective assistance with information technology systems
Guide customers remotely and in person through systems configuration, troubleshooting, and maintenance
Listen attentively to customers’ questions and concerns and offer optimal solutions
Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel
Work with desktop support engineers to provide customers with superior service
Respond to tech inquiries via email, through online chats, over the phone, or in person
Inform customers about IT products and services
Walk customers step-by-step through the problem-solving process
Help with troubleshooting hardware and software
Follow up with customers to ensure satisfactory service
Communicate customer feedback to the appropriate internal team members
Qualification
Required
Excellent problem-solving and analytical skills
Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
The ability to break down technological processes and deliver clear, step-by-step instructions
Patient, friendly demeanor with a great aptitude for listening
Strong verbal and written communication skills
Company
Adore Ecuador Travel
Adore Ecuador Travel invites you to discover Ecuador's stunning colonial city centers, breathtaking landscapes, meet its indigenous communities and observe the most amazing Amazon and Galapagos wildlife.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase