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Flex · 9 hours ago

Program Manager

Coopersville, MI

Full-time

Onsite

Senior Level

5+ years exp

Flex is a diversified manufacturing partner that helps brands design, build, and deliver innovative products. They are seeking a Program Manager to guide cross-functional teams in delivering customer-focused products and services while managing project implementation and strategies.

ElectronicsManufacturingProduct Design

Responsibilities

Organize, plan and direct program schedules and budgets

In charge of tracking relevant metrics and drive action items based on results

Provide help, knowledge and expertise with contract negotiations as required

Oversee all interdepartmental activities ensuring completion of all adherences made relative a to product development timelines, delivery, quality and the required business metrics

Reviews program proposal or plan to resolve time frame, funding requirements, procedures for accomplishing program, staffing requirements and allotment of available resources to various phases of program

Establishes work plan and staffing for each phase of program and arranges for recruitment or assignment of personnel

Manage the coordination of product life cycle activities with P&L and customer satisfaction also has control for different accounts of various complexities

Be the key channel of communication for customers and act as escalation in the event of customer issues

In charge of customer´s satisfaction reviews and corrective actions

Maintain current and develop additional business with customers

Monitor and track that project and program deliverables are met

Be accountable for maintaining excellent customer relations with both new and existing customers

Holds up production sites for projects, costs and other customer related matters through business and expertise

Qualification

Program ManagementCustomer Relationship ManagementTechnical SkillsOperations ManagementBachelor's DegreePeople SkillsProcess Skills

Required

Typically requires a Bachelor's degree in engineering or related field or equivalent experience

Typically requires a minimum of 5 years' experience in program administration/ management or related area

Demonstrates advanced operations, technical and people and/or process skills as well as customer (external and internal) relationship skills

Demonstrates knowledge of multiple functional technologies/ processes, industries or functions and understanding of interdependencies of such processes at the site

Accountability for the program wellness