Elmbrook Humane Society · 1 week ago
Community Resource Manager
Greater Milwaukee
Full-time
Onsite
Mid LevelElmbrook Humane Society is dedicated to animal welfare, and they are seeking a Community Resource Manager to oversee the daily operations of the Community Resource team. The role involves training staff, ensuring adherence to policies, and improving operational efficiency while providing exceptional service.
Fundraising
Responsibilities
Train, develop, and manage the performance of staff on the CR team
Guide and motivate the CR team to achieve departmental and organizational goals
Ensure the CR team adheres to all policies and procedures
Oversee office equipment maintenance and supply inventory
Address complex or escalated inquiries, concerns, and situations with professionalism, empathy, and sound judgment
Identify processes, strategies, and action plans to improve operational efficiency
Develop and maintain a thorough understanding of the organization and organizational operations to provide information about the shelter, animals, processes, programs, events, and other services
Support donor engagement and express appreciation with phone calls, emails, letters, photos, tours, and other efforts
Greet and assist all guests in a professional, friendly manner
Answer and direct phone calls; respond to voicemails, direct messages, and emails in a timely fashion
Process adoptions, applications, donations, and other transactions using shelter software
Assist with record keeping, documentation, filing, data entry, appointment scheduling, and document preparation
Maintain a clean, tidy, and organized front desk, retail, and lobby area
All other duties as assigned
Qualification
Required
18 years of age or older
Valid Driver's License
Strong communication, problem-solving, organizational, and interpersonal skills
Able to maneuver through complex situations effectively; demonstrate sensitivity in handling difficult and emotional situations; respectful to all people and personalities
Computer literate and ability to operate office equipment
Able to work set schedule, which will include weekends
Passion for animal welfare and the mission of the organization
Capable of working in the below described environment
Preferred
Previous experience in a managerial or lead customer service role preferred
Company
Elmbrook Humane Society
The mission of the Elmbrook Humane Society provide shelter for homeless animals, promote the human animal bond, and prevent animal cruelty and neglect.
Founded in 1964
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase