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Citizens · 6 days ago

Home Mortgage Consumer Direct Loan Officer

United States

Full-time

Remote

Mid Level

Citizens is a company focused on customer-centric culture and community support. They are seeking a Home Mortgage Consumer Direct Loan Officer responsible for generating sales of home lending products, engaging with customers, and ensuring timely processing of loans.

BankingCredit CardsFinancial ServicesFinTechRetail

Responsibilities

Determine the customer’s financial objectives using needs based sales processes

Review the customer’s lending needs, structure an appropriate loan commitment which meets their needs and conforms to credit policy, and provide the client with their customized loan solution

Coordinate with the customer or third parties for information and document gathering and scheduling issues

Follow customer loans through the loan life cycle; track and monitor leads, prepare projection reports, and maintain an active referral base

Effectively collaborate with loan processing, underwriting, compliance, and other internal lending departments as necessary to ensure all loan conditions are met in a timely and accurate manner

Maintain expertise in loan origination system(s) to ensure timely and accurate processing

Provide clear, concise, focused communication to the customer and internal partners throughout the process

Qualification

Loan origination expertiseNeeds based sellingCustomer communicationCollaboration with departmentsSales generationDocument gathering

Required

Generate sales of home lending products including mortgage, home equity loans and lines of credit through leads and applications

Engage in timely and responsive customer contact while executing needs based selling techniques

Adhere to all applicable quality and service guidelines to meet production and customer satisfaction targets

Follow up and follow through with internal external customers and meet established department service level agreements

Determine the customer's financial objectives using needs based sales processes

Review the customer's lending needs, structure an appropriate loan commitment which meets their needs and conforms to credit policy, and provide the client with their customized loan solution

Coordinate with the customer or third parties for information and document gathering and scheduling issues

Follow customer loans through the loan life cycle; track and monitor leads, prepare projection reports, and maintain an active referral base

Effectively collaborate with loan processing, underwriting, compliance, and other internal lending departments as necessary to ensure all loan conditions are met in a timely and accurate manner

Maintain expertise in loan origination system(s) to ensure timely and accurate processing

Provide clear, concise, focused communication to the customer and internal partners throughout the process

Company

Citizens

Glassdoor3.6

At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.

Founded in 1828