ActioNet, Inc. · 4 months ago
Help Desk Lead
Washington, DC
Full-time
Onsite
Senior Level
$60K/yr - $120K/yr
5+ years expActioNet, Inc. is a woman-owned IT Solutions Provider with extensive experience in Agile Software Engineering and IT Managed Services. The Help Desk Lead is responsible for managing a team of technicians to provide technical support to over 3,200 users, ensuring professional customer service and efficient resolution of IT issues.
AssociationConsultingCRMGovernmentInformation ServicesInformation Technology
Responsibilities
Lead a team of technicians providing technical support to over 3,200 users
Provide support across Tier I (phone/email), Tier II (on-site), and Tier III (advanced break/fix)
Ensure professional appearance and demeanor of Help Desk staff
Be onsite at the Fairchild Building in Washington, DC five days per week
Qualification
Required
Information Technology Infrastructure Library V4 (ITIL 4) certification
Minimum of 5-8 years of experience in information systems management
3-5 years of supervisory experience
Bachelor's degree in Computer Science, Engineering, Information Systems, Business, or related field
Industry-specific certification such as CompTIA A+, MCSE, or HDI
Expert working knowledge of ServiceNow
Preferred
Experience in customer satisfaction tracking and quality control programs
Excellent written and verbal communication skills
Benefits
Medical Insurance
Vision Insurance
Dental Insurance
Life and AD&D Insurance
401(k) Savings Plan
Education and Professional Training
Flexible Spending Accounts (FSA)
Employee Referral and Merit Recognition Programs
Employee Assistance and Identity Theft Protection
Paid Holidays: 11 per year
Paid Time Off (PTO)
Disability Insurance
Company
ActioNet, Inc.
ActioNet, Inc., headquartered in Vienna, Virginia, is a CMMI®-DEV Level 4, CMMI®-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Cloud-based Solutions, Cyber Security and Agile Software Engineering.
1001-5000 employees
H1B Sponsorship
ActioNet, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (5)
2021 (3)
2020 (9)
Funding
Current Stage
Late StageLeadership Team
Ashley Chen
Founder & CEO
Recent News
Washington Technology
2025-12-12
Company data provided by crunchbase