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Unum · 1 day ago

Associate Financial Services Representative

Portland, ME

Full-time

Hybrid

New Grad, Entry Level

$36K/yr - $68K/yr

Unum is a Fortune 500 company and leading provider of employee benefits, committed to helping employees thrive. They are seeking an Associate Financial Services Representative in the Financial Recovery Unit to communicate and manage overpayment claims, ensuring timely recovery in accordance with policy language.

FinanceFinancial ServicesInsurance

Responsibilities

Analyze content of claim file and obtain the necessary financial and benefit information (that may not be immediately apparent) from colleagues, customers, and external resources to determine appropriate course of action on each file

Consistently communicates, handles overpayment calculations and manages a caseload of claims with limited complexity, demonstrating a solid technical ability necessary to administer overpayment claims across multiple products and system applications

Negotiates and binds the Company with respect to decisions made regarding appropriateness of pursuing overpayments (generally lower amounts than the Financial Services Representative (FSR) role)

Thoroughly and accurately documents and codes FRU actions in claim and legacy systems with supporting rationale for actions and next steps

Secures a professional relationship with the claimant and/or employer, provides excellent customer service, demonstrates empathy, and remains open to new information. Provides prompt, accurate, and courteous responses to customers to promote the Unum brand

Partners with Lead FSRs by reviewing team worklists to ensure workloads are appropriately assigned. Participates in special projects and other assignments as needed

This position may also include some administrative duties in support of the team

Qualification

Claim systems knowledgeMathematical skillsCustomer serviceNegotiation skillsTime managementInterpersonal skillsOral communicationWritten communicationAdaptabilitySelf-motivation

Required

College degree preferred or equivalent work experience

Demonstrates computer literacy and/or working knowledge of various claim systems (i.e., BAS, Colonial & NaviLink)

Solid mathematical, oral, and written communication, and interpersonal skills

Strong service and quality orientation

Demonstrates efficiency in time management and ability to multi-task goals and priorities

Ability to work with others in a highly collaborative team environment

Self-motivated in a goal oriented environment

Adaptable to change

Ability to manage worklist effectively with quality while able to multi-task

Solid negotiation skills

Able to deal with conflict effectively and professionally

Benefits

Award-winning culture

Inclusion and diversity as a priority

Performance Based Incentive Plans

Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability

Generous PTO (including paid time to volunteer!)

Up to 9.5% 401(k) employer contribution

Mental health support

Career advancement opportunities

Student loan repayment options

Tuition reimbursement

Flexible work environments

All the benefits listed above are subject to the terms of their individual Plans.

Company

Unum

Glassdoor3.7

Since our founding in 1848, Unum has been a leader in the employee benefits business through innovation, integrity and an unwavering commitment to our customers.

Founded in 1848